Customer Service Representative
Join our team at Angkas and help us provide exceptional customer service to our valued customers!
We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at Angkas.
As a Customer Experience Associate, you will be responsible for
- Responding to customer inquiries and providing problem resolution through various channels including phone (inbound and outbound), e-mail, and chat.
- You will deliver outstanding service to our high-value customers by providing exceptional service and solutions to grow customer relationships.
- Additionally, you will provide personalized customer service by understanding and responding to the unique needs of each customer.
- Support different Channels such as Telegram, Social Media, In-App, Email, and Chat.
- Participate in ongoing training and development programs.
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policies and procedures.
Requirements
At Angkas, we are looking for a Customer Experience Associate who possesses:
- At least 6 months of customer service experience or any client facing roles
- Excellent communication skills in Tagalog and English
- Ability to work on a shifting schedule and amenable to work onsite 5x a week
- Amenable to start in a project based contract
- Fresh graduates are also welcome to apply!
Interview process includes: 1 day hiring process! You may expect the following assessments;
- Mock call assessment
- Typing test (passing 35wpm)
Benefits
Why join Angkas?
- Freedom of work
- Work life balance
- Free meal and use of gym
- Opportunities for promotion
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology