IT Helpdesk
[Primary responsibilities]
- Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Troubleshooting and resolve hardware, software and network problems
- Document procedures, FAQs, and inventory of assets
- Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
- Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
- Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
- Company Security program administrator
- Company VPN administrator
- Company IT policy and application form creation
- VIP support, Business travelers support
- IT server room cleanup and follow up all kind of issue in IT room
- Network issue checkup and cooperation with Network team
- File server issue checkup and cooperation with Server team
- PC and laptop repair and software issue solving skill
- Security application management
- Windows and printer issue solving skill
- Server and Network basic knowledge
Qualifications
- Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
- Excellent problem-solving, communication and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Android mobile in corporation experience is a plus
- Strong understanding of server or network basic skills
[Requirements]
- Bachelor’s degree preferred with at least 1+ years of Corporate Tech Support experience,
- Must be willing to travel up to 10 % of time
- 8am – 5pm working hour
- Sometime, need to work at night and Saturday and Sunday If it is required
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***