Customer Service Representative
Company Overview:
Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. With over 1,000,000 active customers, we continue to push the boundaries of technology, design, and functionality. Our team is passionate about developing cutting-edge products, and we offer exciting opportunities for career growth in a dynamic, fast-paced environment.
Job Overview:
As a Customer Service Representative at Tactacam LLC, you'll play a key role in providing exceptional support for our diverse range of products, services, and advanced applications. Working remotely, you'll be on the front lines, leveraging your exceptional communication and troubleshooting skills to address technical inquiries and meet customer needs swiftly and expertly.
Responsibilities:
- Deliver top-tier technical support.
- Engage with customers via phone and other channels.
- Diagnose and solve technical problems.
- Ensure high customer satisfaction.
- Collaborate with teams for issue resolution.
- Maintain detailed records of customer interactions.
- Adhere to company policies and procedures.
- Efficiently manage a high volume of incoming calls.
Requirements:
- Strong technical aptitude.
- Proficient in technical issue resolution.
- Familiarity with customer service software.
- High-speed internet (50 Mbps download, 10 Mbps upload).
- Excellent communication skills.
- Ability to convey technical information clearly.
- Remote troubleshooting experience.
- Customer-focused with strong problem-solving skills.
- Dedicated remote work environment.
- Experience in remote work settings.
- Shift flexibility, including weekends.
About You:
- You live for the season. Whether it’s opening day or the off-season prep, you understand the gear, the patience, and the culture of the hunt.
- You speak the language. You don't just know "customer service"; you know the difference between gear that works and gear that fails when it matters most.
- You’re a storyteller. You enjoy swapping stories about the trail and can use your personal experience to help customers make the right choice.
- You believe in the "Great Outdoors." You’d rather spend a weekend in the woods than a weekend in the city.
Hours: Customer Service Representatives will begin with a comprehensive 30-day training program, held Monday through Friday from 8:00 AM to 4:30 PM CST. Following training, team members will enter a 2–4 week onboarding period on the same schedule to ensure continued support and learning.Upon successful completion of onboarding, representatives will transition to their assigned team and move to a late-shift schedule: 9:30 AM to 6:00 PM CST, Monday through Friday.
Please note: This role requires participation in a rotating Saturday schedule, with hours from 8:00 AM to 4:30 PM CST.
Pay: $18.00 an hour
Location: Remote
Comprehensive Benefits Package:
Our benefits include Medical, Dental, and Vision coverage to ensure your well-being. Plan for the future with our 401k plan, and take time off to recharge with PTO. We've got you covered with Disability Insurance and Life Insurance too!
Location Limitations:
Please note at this time, we are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD)
Equal Opportunity Employer:
Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions. If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.