Customer Service Representative
As a Customer Service Representative, you will be the first point of contact for our customers, providing support and delivering detailed information about our products and services. This role is crucial in facilitating a positive experience through excellent service and support.
Job Responsibilities:
- Handle customer inquiries via phone and email with professionalism and care.
- Provide accurate information about products, rental agreements, services, and pricing.
- Assist customers in selecting the most appropriate mobility aids based on their needs.
- Process rental agreements, sales transactions, and service requests efficiently.
- Coordinate with the logistics team to ensure timely delivery and setup of mobility aids.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Collaborate with the sales and technical teams to enhance product offerings and service delivery.
- Participate in training sessions to stay updated on new products, services, and policy changes
Requirements
- Should have a freelancing or full remote work experience.
- Must be available to work on weekends
- High school diploma or equivalent; further education or certification in customer service or related field is a plus.
- Proven experience as a customer service representative, ideally in a similar industry.
- Strong communication and interpersonal skills, with the ability to interact positively with a diverse range of individuals.
- Excellent problem-solving skills and the ability to handle stressful situations calmly.
- Proficiency in CRM software and MS Office; knowledge of ERP systems is advantageous.
- Fluent in English; additional European language skills are highly beneficial due to our diverse customer base.
Benefits
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO
Work Hours:
- Full-time, Pacific Standard Time business hours, Remote
- CSRs must be available to work Saturday & Sunday every week.
- Full-time employees will work a five-day schedule, which will be either Wednesday through Sunday or Thursday through Monday.
- Part-time employees must commit to a minimum of 25 hours per week and work at least 5-hour shifts on both Saturday and Sunday.
- Shifts will fall between:
- Monday – Friday: 12:00 PM – 9:30 PM EST
- Saturday: 12:00 PM – 9:00 PM EST
- Sunday: 12:00 PM – 8:00 PM EST (Exact shift times will be determined based on business needs within these timeframes.)
- Training Schedule:
- Training will be Monday through Friday, 9:00 AM – 5:30 PM EST for the first 3 – 4 weeks.
- Candidates must be available for the full training period without schedule changes.
Pay: $4 per hour plus incentives.