Student Success Coordinator
Treantly is a Canadian-based recruitment agency that facilitates the connection between businesses in North America and exceptional remote staff in the Philippines.
As a Student Success Coordinator, you’ll play a vital role in ensuring a smooth and impactful experience for our coaching clients — from onboarding to completion. You’ll act as their guide and support system, helping them stay accountable to their goals, coordinating sessions, and ensuring they get the most out of their coaching program.
This role is ideal for someone who is people-oriented, organized, and proactive, with a genuine desire to see others grow personally and professionally.
Key Responsibilities
- Onboard new coaching clients, walking them through program expectations, tools, and schedules.
- Manage calendars and coordinate coaching sessions, group calls, and follow-ups.
- Monitor client participation and progress, checking in regularly to keep them engaged and motivated.
- Provide friendly reminders, accountability check-ins, and encouragement to help clients reach milestones.
- Maintain accurate records of client sessions, notes, and updates in CRM systems.
- Collaborate with coaches to identify clients who may need extra support or follow-up.
- Gather and organize feedback or success stories to help improve programs and celebrate wins.
- Support virtual workshops, training events, and community engagement activities for clients.
Requirements
- Bachelor’s degree in Psychology, Communication, Business, or related field preferred.
- 2+ years of experience in client support, coaching coordination, or administrative roles within a professional services or real estate/mortgage environment.
- Strong verbal and written communication skills — warm, professional, and encouraging.
- Highly organized with excellent time-management and follow-through skills.
- Proficient with Google Workspace, CRM tools (e.g., HubSpot, Zoho, or Salesforce), and scheduling platforms.
- Empathetic listener who can motivate busy professionals while maintaining accountability.
- Familiarity with the mortgage or real estate industry is a strong advantage.
Benefits
- Opportunities for growth and advancement
- Competitive compensation package
Work Hours:
- Full-time
- EST/ PST business hours, Remote