Customer Service Representative

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution.
• Provide accurate information about products, services, policies, and procedures.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Collaborate with other departments to escalate and resolve complex issues.
• Promote company products and services when appropriate.
• Meet or exceed performance metrics related to customer satisfaction and response times.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in customer service or a related field is an asset.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to stay calm and professional under pressure.
• Proficiency with customer service software, databases, and tools.
• Ability to work in a team environment and independently.