Customer Service Representative (Call Center Experience)
Position: Customer Service Representative
Duration: 6 Months of contract- Contract to Hire opportunity
Pay rate: $13.62/ hour
Location: Mason, OH 45040
Work hours: 10:00am-6:30pm, Monday - Friday (training and work schedule)
Qualified candidates will be invited for a group interview on 8/29 and targeting a start date on 9/11.
GENERAL FUNCTION:
Provide exceptional customer service and support to EyeMed Members, Providers (DONL’s and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.)
MAJOR DUTIES AND RESPONSIBILITIES:
- Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers
- Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details
- Interface with providers to verify member eligibility and authorize services
- Review claims details, research payment issues, investigate provider network details
- Use system tools as appropriate to escalate issues between the various functional areas within EyeMed
- Must meet Customer Care Center productivity and quality goals
COMMUNICATIONS WITH OTHERS:
- INTERNAL - Call Center associates and other EyeMed functional areas
- EXTERNAL - Members/Providers
SKILLS & QUALIFICATIONS:
- Excellent verbal and written communication skills
- Excellent telephone skills
- Excellent active listening and comprehension skills
- Ability to demonstrate empathy to the caller’s situation
- Ability to provide exceptional customer service
- Exhibit resourcefulness in resolving problem situations
- Manage time and multiple tasks effectively
Qualifications
EXPERIENCE:
- Call Center experience preferred
- 1 – 2 years of experience in a professional business environment preferred
- Knowledge of vision benefits and/or insurance industry a plus
EDUCATION:
- High School diploma required
- College or University degree (preferred )
Additional Information
All your information will be kept confidential according to EEO guidelines.