Customer Service Representative (Retail Experience)
Our client is a leading Australian company specialising in high-quality kitchen and bathroom products. Their mission is to provide excellent customer service and innovative solutions to homeowners and trade partners. They value collaboration, professionalism, and continuous improvement.
As a fast-growing business, they are now seeking to take on a Customer Service Representative with a strong focus on delivering exceptional customer experiences.
Job/Role Responsibilities
- Handle inbound customer communications via phone and email professionally and courteously.
- Deliver first-contact resolution and escalate issues when necessary.
- Process orders, returns, and replacements accurately while maintaining price integrity.
- Liaise with internal teams (Technical Support, Logistics, Sales) to complete order processes.
- Manage back orders and update customers as stock becomes available.
- Maintain up-to-date knowledge of company products and services to provide accurate information.
- Keep customer records accurate and confidential in CRM systems.
Requirements
- Previous experience in customer service, sales support, or administration (retail experience).
- Proficient in Microsoft Office;
- Experience with Salesforce, Zoho, SAP, or similar systems is advantageous.
- Excellent written and verbal communication skills.
- Strong organisational skills, attention to detail, and ability to multitask.
- Proactive, team-oriented, and customer-focused.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- 13th-month pay
- With Government Mandated Benefits