Customer Service Specialist II
Company Overview
Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.
For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.
To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.
To Discover more, please visit our website at http://www.fnsusa.com
Location: 19431 S. Santa Fe Ave., Compton, CA 90221
Type: Full-Time
Salary Range: $58,000 - $68,000 per year, depending on experience
Responsibilities
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Customer Communication
- Provide and confirm transportation schedules (pickup/delivery ETA)
- Receive and reflect customer requests (e.g., special storage, equipment needs)
- Notify and coordinate in advance/in hindsight regarding delays, layovers, oversize issues
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Order Management
- Manage shipping requests and Scheduling
- Create and track orders based on reference numbers(B/L, CNTR #)
- Secure appointment slots at terminals
- Share and re-coordinate immediately in case of chages or cancellations
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Field Operations Support
- Deliver driver instructions
- Share checklists for yard/terminal in-out operations
- Report and identify responsibilities when damage occurs
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Documentation & System management
- Collect and share documents with customers (POD,BOL, invoices, etc.)
- Update tracking information
- Summarize flip fees and any other additional cost for customer explanation
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Problem Solving & Improvement
- Identify and report causes of dry runs, miscommunication, and delays
- Draft improvement plans and share internally/customers
- Support safety and compliance reporting
Qualifications
- Minimum 1 year of relevant work experience preferred.
- Interpersonal skills and ability to communicate professionally
- Must have experience working with Excel
- Must be detailed oriented and organized with the ability to prioritize
- Must be a team player and also be able to work independently
- Strong verbal and written skills along with good interpersonal and organizational skills Ability to focus and work in a high paced multi-tasking environment
- May have travel to job site and port/CFS facilities
- Proficient in Korean & English required
Benefits (Full-Time ONLY)
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
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