Customer Stories Manager
RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $10B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.
We’re a remote‑first crew of 120+, spread across 25 countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in.
The Role
We’re hiring a Customer Storyteller because we work with some of the most ambitious, creative, and successful apps in the world—and their stories deserve to be told in ways that are just as bold.
RevenueCat powers apps used by millions of people every day. Behind those apps are founders, operators, and teams building category-defining products. This role exists to get close to those customers, earn their trust, and tell their stories in ways that inspire other builders.
This role sits on our Content team, where storytelling, craft, and narrative quality are core. At the same time, it is deeply cross-functional by nature. You’ll work closely with Product Marketing, Sales, and Customer Success, to surface the right stories, align them to product value, and make them useful across go-to-market efforts.
This is not a role for someone who wants to stay put and write blog posts about customers from behind a desk.
This is a role for someone who gets excited by ideas like:
Reaching out to a founder in Japan and planning a hike + shoot in the mountains to capture why they built their app
Convincing Arnold to hop on camera and tell the story of The Pump—what it took to build it, scale it, and turn it into a real business
Turning a casual customer call into a full-blown story—video, quotes, campaign, and event—because you felt there was something special there
Flying out to an onsite, conference, or customer office to capture moments that don’t show up in dashboards
Asking “what’s the most interesting way this story could be told?” instead of defaulting to a case study template
You’ll be in daily contact with customers, as well as Sales and Customer Success, spotting story-worthy moments early and shaping them into compelling narratives across formats—video, written, events, campaigns, and more.
You’ll work closely with Product Marketing to ensure stories are tied to real product value and positioning, with Sales and CS to support pipeline and renewals, and with Product to deeply understand how customers are using RevenueCat in the wild.
You’ll use AI tools to move fast and scale your impact, and you’ll orchestrate freelancers, agencies, and local film crews around the world to bring ideas to life. You’ll have a lot of ownership, a lot of freedom, and a lot of responsibility to figure out how each story should be told.
About you:
You:
Have 5+ years of experience in content, customer marketing, or product marketing with a strong customer focus
Have shipped customer stories that supported marketing, sales, or brand credibility
Are comfortable interviewing customers and building trust quickly
Can own projects from concept to launch with minimal oversight
Are AI-first and use modern tools to move faster and scale impact
Do not need to be a video editor, but know how to brief, review, and orchestrate video production
Are highly organized and able to manage multiple stakeholders and timelines
Communicate clearly, concisely, and persuasively in writing and conversation
Are energized by cross-functional collaboration and independent execution
In the first month, you'll:
Complete onboarding and gain a deep understanding of RevenueCat’s product, customers, and voice
Embed with the Content team to learn how we plan, ship, and measure content at RevenueCat
Build strong working relationships with Product Marketing, Sales, and Customer Success
Join customer calls alongside CS and Sales to hear how customers describe their businesses and their use of RevenueCat
Audit existing customer stories, testimonials, and proof points to identify gaps and opportunities
Identify quick-win storytelling opportunities aligned with Content and Product Marketing priorities
Ship your first customer-facing asset (e.g. quote, testimonial, short story, or content contribution)
Within the first 3 months, you'll:
Own the customer storytelling pipeline end-to-end as part of the Content team
Produce your first flagship customer story, such as a long-form case study or video
Establish a repeatable intake and prioritization process with Sales and Customer Success
Partner closely with Product Marketing to align customer stories to product narratives and positioning
Begin orchestrating freelancers, agencies, or production partners as needed
Integrate customer stories into blog content, campaigns, and sales enablement
Demonstrate early impact through internal adoption and qualitative feedback
Within the first 6 months, you'll:
Consistently ship high-quality customer stories across multiple formats and channels
Lead at least one cross-functional, multi-channel customer storytelling campaign
Be a trusted Content partner to Sales and CS for pipeline support and renewals
Build and maintain a reliable external network of writers, video teams, and production partners
Use AI-first workflows to efficiently repurpose customer stories into multiple assets
Influence how customer success is represented across RevenueCat’s content and GTM efforts
Within the first 12 months, you'll:
Set the standard for customer storytelling at RevenueCat
Demonstrate clear impact on brand credibility, pipeline influence, and customer trust
Lead large-scale customer storytelling initiatives or campaigns
Help define best practices for how RevenueCat finds, tells, and scales customer stories
Be recognized internally as an expert in customer storytelling and narrative craft
What we offer:
Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
10-year window to exercise vested equity options
Fully remote and flexible work environment
4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
$2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning
Curious about the interview process? Discover more in our blog post about how we hire and learn tips to help you succeed.