Customer Success Associate
Prodigy Education is a global leader in game-based learning. Our mission is to help every student in the world love learning, motivating more than 20 million students a year to practice standards-aligned math and English. More than 800,000 teachers use Prodigy as a free instructional tool. Fun, motivating, and research-based, Prodigy is the EdTech platform students actually ask to use. Visit www.prodigygame.com to learn more.
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Vacancy Status
This job posting is for an existing vacancy.
Overview
Reporting to the Head of Partnerships, the Customer Success Manager (West) ensures district partners realize sustained value from Prodigy’s game-based learning solutions and remain engaged throughout the full partnership lifecycle. By driving strong adoption and educator engagement, your work directly strengthens partnership health and contributes to long-term growth.
You will co-own strategic accounts with Account Executives to support and deepen relationships with school district leaders across Prodigy’s partner districts. A key part of your role will be leading the onboarding experience for new district partners—ensuring a smooth launch, aligning on goals and success metrics, and equipping educators with the tools and training needed for strong early adoption.
Through tailored virtual professional development and ongoing enablement, you will empower educators to maximize product impact and drive meaningful academic and attitudinal outcomes for students. You will also monitor partnership health, identify gaps in onboarding and engagement, and proactively flag and support districts that may require additional support based on usage trends.
This role primarily supports partner districts in the Pacific and Mountain time zones. Work hours will be structured to accommodate Western district schedules, including occasional after-school training sessions. All team members are expected to overlap with Prodigy’s core collaboration hours of 10:30 am - 3 pm ET.
🚀 Your Impact
Co-own a portfolio of strategic district partners (primarily in the Western U.S.), working alongside Account Executives to strengthen engagement, improve retention, and expand program impact—including through district-to-district referrals.
Lead onboarding for new district partners, establishing clear success criteria, driving strong launches, and building early educator adoption.
Co-design and deliver professional development for partner districts alongside the Customer Success Manager (East), continuously evaluating training effectiveness and refining the approach to ensure strong classroom implementation and sustained engagement.
Monitor district-level usage and engagement data to proactively identify risks and growth opportunities, reducing churn risk and increasing overall partnership value.
Contribute to the evolution of district health metrics and reporting, generating actionable insights that improve proactive account management and intervention strategies.
Maintain accurate and up-to-date documentation in CRM systems while regularly engaging district partners and sharing insights cross-functionally to inform strategy and improve the partner experience.
Collaborate with Marketing leaders to support Prodigy’s Lead Teacher program as needed, including leading webinars, contributing to user research, and representing Prodigy at select educator conferences (e.g., ISTE, FETC).
Stay informed on K-12 education trends and district priorities to ensure engagement strategies remain relevant and impactful.
🌟 About You
Required: 3+ years of experience as a 1st-8th grade classroom teacher who has actively used Prodigy in your classroom, with a deep understanding of how to drive student engagement and instructional impact through the platform.
Experience working with school or district leaders, instructional coaches, or curriculum teams, with an understanding of how district-level decisions translate into classroom implementation.
Experience in customer success, account management, instructional coaching, edtech, or education-facing roles where you supported adoption, implementation, or program impact.
Strong facilitation and presentation skills, with experience leading professional development, workshops, or educator-facing sessions (virtual and/or in person).
Comfortable using data to inform decisions—able to interpret usage trends, identify risks and opportunities, and translate insights into action plans.
Highly organized and detail-oriented, with the ability to manage multiple district partnerships and priorities simultaneously.
Experience collaborating cross-functionally (e.g., with sales, marketing, product, or research teams) to improve customer experience and outcomes.
Proficient with CRM systems and data tools (e.g., Salesforce, HubSpot, Excel/Sheets) to track activity and monitor account health.
Excellent written and verbal communication skills.
Passionate about improving K-12 student outcomes and excited to support educators in implementing game-based learning with impact.
Open to occasional U.S. travel for in-person district engagements and educator conferences.
Willingness to travel to Toronto, Canada for occasional team and/or company events.
💡 Bonus Points
A degree, diploma, or certification in Education, Business, or a related field; advanced education is considered an asset.
Deep understanding of the K-12 education landscape in the United States, including district decision-making structures, funding considerations, and emerging instructional trends.
Experience as a Customer Success Manager or in a similar account-facing role within the K-12 or edtech sector.
Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and comfort using systems to track engagement and account health.
🏆 Working on the Team
The Partnerships team operates at the intersection of customer impact and company strategy. Because we work closely with district leaders and educators every day, we serve as a direct line to customer insight, bringing real-time feedback into decisions across Sales, Marketing, Product, and Data.
We collaborate across the full partnership lifecycle, from supporting prospect conversations and onboarding new districts to driving adoption, retention, and long-term growth. As a team, we step in where needed, share learnings openly, and take collective ownership of partnership success.
Working at Prodigy
Be part of a mission-driven organization dedicated to helping every student in the world love learning! At Prodigy Education, your work positively impacts the lives of millions of students and teachers worldwide.
We understand that a thriving team is at the core of our success. So, on top of an inspirational mission and rewarding work, our Total Rewards Program reflects our commitment to your financial, physical, and mental well-being
🥇The world’s biggest math competition is back, bringing more champions, more classroom excitement, more prizes and even more fun for students! Check out round two of Prodigy's State Challenge! The Prodigy State Challenge Returns!
Come as you are. We believe the power of our collective potential will transform education. We are building towards a diverse, inclusive, and equitable workplace to empower and create access and opportunity for all. We welcome applications from people from all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, people with disabilities, veterans, and anyone who may contribute to the further diversification of Prodigy Education. If you feel like you don’t have all the qualifications for this position and are willing to use your initiative to learn the rest, we’d still love for you to apply!
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Prodigy Education will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us at jobs@prodigygame.com, and we will work with you to meet your needs.
AI Disclosure
Prodigy leverages AI-assisted technology to enhance efficiency in areas such as resume screening. However, all hiring decisions are made by our recruitment team in collaboration with hiring managers.
Prodigy may use a notetaker during interviews to transcribe conversations, generate summaries. This technology helps our interviewers focus on the conversation.