Customer Success Associate - Berlin, Full-time
🌎 What we do
Root is Europe’s #1 primary data collection platform for F&B companies. We help our customers to measure and reduce farm-level emissions.
~31% of global GHG emissions originate from food-related activities. For the first time in history, climate performance has become an overall business performance indicator. Enterprises are mandated by regulatory bodies to disclose their climate performance, which leads to increasing pressure from investors, competitors, retailers, and consumers to prevent and reduce their CO2e emissions. Over the next 10 years, companies have set ambitious reduction targets that need to be met. Unlike other industries, the vast majority of F&B emissions originate from farms (known as Scope 3.1 emissions) and are highly complex to address. Root exists to help overcome this challenge.
We raised >€10m in funding in the first 2 years of our existence, we launched our enterprise product, signed and onboarded some of the largest F&B players in Europe, and put together what we believe is the best-suited early-stage tech team in Europe. Will you be the next to join us? 🚀
🔭 What you will work on
Your mission
Drive customer success by supporting a customer portfolio, ensuring smooth project execution and tool adoption, and helping build strong, trust-based relationships that maximize long-term value and advocacy.
📅 Over the next months, you will…
Drive Customer Success and Long-Term Value for Root’s Customers
Own the success of a defined customer portfolio, acting as the primary point of contact and trusted advisor, guiding customers through key success milestones (onboarding, data collection, verification, reporting, reduction readiness) and ensuring they clearly understand and realize the value of the Root Platform
Plan, manage, and execute customer projects end-to-end, driving primary data coverage at scale through increased user engagement and data completion, serving as the first point of contact for agricultural users when needed, and ensuring high data quality, clear milestones, and on-time delivery
Support retention, relationships, and advocacy, helping identify potential churn risks, assisting with escalations, working with Account Management to relay customer feedback to Product, Sales, and Engineering, and contributing to building trust-based customer relationships that foster long-term satisfaction and advocacy
🧺 What you bring along
1+ year of experience in Customer Success, Operations or other fast-paced environments, where you supported or executed customer-facing processes end-to-end
Hands-on and detail-oriented — you thrive in fast-changing, early-stage environments, can juggle multiple tasks, and ensure nothing falls through the cracks
People-centric and proactive — empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities in mind
Fluent in German and English; additional languages (Polish, Portuguese, Spanish) are a plus
Work from our Berlin office 5 days a week
🤗 You don't feel like you fulfill all the criteria? We get it: confidence can sometimes hold us back from applying for a job. But guess what?! There is no such thing as a “perfect” candidate. The only thing you need to ensure along the recruiting process and beyond is that the problem that we are solving with Root is one you cannot wait to get out of bed for on Monday morning!
Root Global is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.