Customer Success Associate

Who You Are

You are a detail-oriented and customer-obsessed professional with 2+ years of experience in customer support, technical support, or operations—ideally within SaaS, fintech, or RegTech environments. You thrive in fast-paced, high-growth settings and are confident navigating multiple software platforms, managing user access, and resolving customer issues with precision and urgency. You communicate clearly, think analytically, and bring a strong problem-solving mindset to every interaction. You enjoy guiding customers, creating helpful documentation, and collaborating cross-functionally to improve the overall customer experience. With familiarity in ticketing systems, access management, and enterprise SaaS, APIs, or compliance workflows, you bring both the technical aptitude and customer-centric approach needed to excel in this role.

Who We Are

Quantifind helps some of the world’s biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.

Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In intelligence analysis, Quantifind’s solution uniquely combines high resolution entity relationship data with public domain data to assess risk in the context of investigations, bad actor discovery, and corrupted supply chains. Legacy approaches to solving these problems demand increasingly more human resources and still yield lower quality results as the operations expand; Quantifind’s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.  

To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance.

What a Great Candidate Looks Like:

• 2+ years in customer support, technical support, operations, or related role (SaaS or fintech/RegTech preferred).
• Proven experience with ticketing systems such as Jira, Zendesk, Salesforce, or similar.
• Strong written and verbal communication skills with a customer-centric mindset.
• Excellent analytical and problem-solving abilities with a high level of attention to detail.
• Experience working with cross-functional teams in a fast-paced environment.
• Associate degree in Computer Science or related field required. Bachelor’s degree is preferred.
• Experience supporting enterprise or B2B SaaS platforms.
• Familiarity with identity, access management, or user provisioning processes.
• Knowledge of AML, fraud, or financial compliance workflows (a plus).
• Postman, data analysis, API, SFTP set up and/or dashboard/reporting experience (a plus).

The Opportunity We Offer

We are seeking a highly motivated and detail-oriented Customer Success Associate to join our growing Customer Success organization. This role is critical in ensuring seamless customer access to the Quantifind platform and coordinating with the Customer Success team to resolve customer questions effectively. This role requires the ability to navigate multiple SaaS solutions, a passion for delivering excellent customer experience, and the ability to thrive in a fast-paced, high-growth environment. As a Customer Success Associate, you will report directly to VP of Customer Success.

Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York, NY, Atlanta, GA and Boston, Massachusetts. Due to the location of our clients our preference is an East Coast based candidate, with Charlotte, North Carolina preferred. 

A highlight of our benefits:

• Competitive salary
• Company Equity
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan
• A fun environment where work-life balance is valued

The base salary range for this full-time position is $60,000 to $80,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.  

Will you join us? Apply now!