Customer Success Associate - Sustainable Chemical Management
$65k - $80k USD
Customer Success Associate - Sustainable Chemical Management
Location: Remote - Europe (Italy, Germany, Portugal, UK, Turkey)
About Worldly
Worldly is the world’s most comprehensive impact intelligence platform — delivering critical data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.
Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trend analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.
Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.
About The BHive - Worldly’s Chemical management toolThe BHive® is a leading digital chemical management platform that helps brands, factories, and suppliers achieve full traceability, compliance, and sustainability transparency across their supply chains.
Recently, The BHive was acquired by Worldly, bringing its technology and team into Worldly’s unified sustainability data ecosystem and advancing a single platform vision that connects chemical compliance with environmental performance across global supply chains.Learn more about The BHive here.
About the Role
We are seeking a customer-focused Associate to join our Customer Success team. Reporting to the Customer Success Regional Lead, you’ll serve as a key resource for training and expertise on The BHive tool for its users, helping to build and support our rapidly expanding user base globally (including Europe, Northern America, China, East and South East Asia).
In this role, you’ll work closely with cross-functional teams to ensure businesses of all sizes can make data-driven decisions regarding their chemical strategies and implementation. You’ll inspire innovative solutions, collaborate with partners, integrating The BHive data into third-party systems, and bring programmatic structure to scaling our work with others.
What You'll Do
Act as the primary technical client contact for customer inquiries, answering 1st & 2nd level support tickets related to The BHive and sustainability questions to ensure users receive maximum value from their subscriptions.
Support the sales and account management team by articulating the functionalities and value of The BHive.
Collaborate with internal teams and external partners on the development and adoption of The BHive.
Drive product adoption and provide ongoing education to ensure users are equipped to reduce their environmental and social impact.
Influence long-term strategic direction and serve as the product expert.
Help customers understand and use the product to achieve business outcomes. You will understand The BHive in great depth to foster customer engagement and user adoption.
Prioritize across multiple work streams to ensure client satisfaction while still holding each customer’s goals, strategic growth plans, business drivers, and technology strategy
Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximize value and retention.
We'd Like to See
Experience working directly with clients to support their customer experience and business goals.
Strong analytical skills with the ability to make data-driven decisions and translate insights into actionable metrics.
Complex project management experience, with the ability to thrive in fast-paced environments with shifting priorities.
Ability to communicate fluently in English (spoken and written). Proficiency in Spanish, Italian, Turkish, or Chinese is a plus.
A commitment to sustainability, demonstrated through professional or personal experience.
Knowledge of the apparel, footwear, leather and textile industry.
Experience with chemical management and industry associations is a plus.
Experience in a technology/SaaS organization within a fast-paced, growing environment is a plus.
Flexibility to work early or late hours due to the global client base and willingness to travel to support Worldly’s client base.
Valuable Soft Skills:
Strong ownership mindset.
Highly proactive and self-driven.
Comfortable coordinating multiple stakeholders.
Detail-oriented with strong follow-through.
Able to anticipate needs and next steps.
Execution-focused and reliable.
What We Can Offer You
Comprehensive benefits offerings. 100% employee premium covered by Worldly.
Growth Opportunities
Equipment Stipends
Unlimited PTO
Paid company holidays
Life at Worldly
Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level.
Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.
Benefits and Perks
Earn a competitive salary and performance-based bonuses.
Use our work-from-home stipend to get the supplies you need
Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.
We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.
Travel Notice
Roles at Worldly may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events.
Equity Statement
We believe reflecting the diversity of those we strive to serve is essential. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.
Compensation Overview
Annual Base Salary: $65,000 - $80,000
5% Annual Bonus
Equity Stock Options Package (for approved locations)
*Final compensation details will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.