Customer Success
Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for creative work. We believe AI is a new creative medium - one that spans text, images, video, sound, and even 3D.
We’re looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You’ll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.
What you'll do
Own post-sale customer success: onboarding, adoption, renewals, and expansion
Help customers integrate Krea into their creative workflows and daily work
Drive product adoption across our core customer profiles
Communicate new feature and product updates (we ship weekly)
Track usage and customer signals to help customers get more value
Identify expansion opportunities and support renewals and upsells
Share customer feedback with the product and marketing teams and help shape what we build
What we're looking for
Experience in Customer Success or Account Management
A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
Strong understanding of creative workflows
Product-focused mindset, with experience in onboarding and implementation
Strong communication and interpersonal skills - you’re great at building and maintaining relationships
Proactive, ownership-driven attitude and comfort working in an early-stage environment
More about us
We’ve raised over $83M and are backed by world-class investors including Andreessen Horowitz and Bain Capital. We work full-time and in-person from our waterfront office in San Francisco.
What we offer
Openness to sponsoring international candidates (STEM OPT, OPT, H-1B, O-1, E-3)
The chance to work closely with a world-class team shaping the future of AI creative tools
High impact and ownership as a founding member of the CS function
Competitive compensation (75th percentile of market) with meaningful equity