Customer Success Engineer
About CrewAI
CrewAI is the leading open-source framework and enterprise platform for building and orchestrating multi-agent AI systems. Since launching in late 2023, CrewAI has grown into one of the fastest-adopted AI developer tools in the world, powering 300M+ agent executions per month across thousands of companies and a rapidly expanding open-source community.
With CrewAI, teams can design specialized AI agents, connect them into dynamic “crews” and event-driven “flows,” and deploy them into production with governance, security, and scalability. Our mission is to give every team the ability to automate complex workflows, integrate AI safely into their businesses, and move beyond one-off LLM prompts toward robust agentic systems.
About the Role
Location: Remote (AMER)
As a Customer Success Engineer, you’ll be the technical bridge post‑sale: ensuring customers successfully adopt, integrate, and scale CrewAI for their workflows. You’ll help remove technical roadblocks, craft custom integrations or POCs, and act as a feedback conduit to improve the product.
What You'll Do
- Handle customer onboarding: guide initial technical setup, integrate CrewAI with customer infrastructure/tools
- Troubleshoot and resolve technical issues across API, SDK, deployment, performance
- Collaborate with Engineering, Product, DevRel to feed back customer insights
- Develop training materials and conduct workshops for customer teams
- Monitor usage/health metrics; proactively surface risks and propose solutions
- Advocate for customers in prioritizing feature requests and roadmap improvements
What Success Looks Like
- All new customers onboarded within <4 weeks with minimal escalations
- 80‑90%+ of pilot/POC customers convert to production or renewal
- High technical satisfaction scores (NPS >8/10)
- Recurring support issues reduced within accounts managed
- Customers adopt advanced features and scale usage effectively
Requirements
Who You Are
- 3–6 years of technical, customer‑facing experience (SE, Technical CSM, Solutions Engineer)
- Hands‑on coding/debugging ability (Python, JavaScript, APIs, logs, observability tools)
- Excellent communicator, able to bridge technical and business audiences
- Customer‑obsessed mindset; proactive problem solver
- Comfortable in fast‑moving startup environment
- Nice to have: AI/ML or LLMs experience; familiarity with cloud platforms
Benefits
Unlimited PTO
Work from home stipend
Amazing health insurance