Customer Success Facilitator (Humanoid Robotics) - Casual Role
The Bigger Picture
At Andromeda Robotics, we’re not just imagining the future of human-robot relationships, we’re building it. Abi is the first emotionally intelligent humanoid companion robot, designed to bring care, conversation, and joy to the people who need it most. Backed by tier-1 investors and with customers already deploying Abi across aged care and healthcare, we’re scaling fast, and we’re doing it with an engineering-first culture that’s obsessed with pushing the limits of what’s possible.
This is a rare moment to join: we’re post-technical validation, pre-ubiquity, and building out the team that will take Abi from early access to global scale.
Our Values
- Empathy - Kindness and compassion are at the heart of everything we do.
- Play - Play sharpens focus. It keeps us curious, fast and obsessed with the craft.
- Never Settle - A relentless ambition, bias toward action, and uncomfortable levels of curiosity.
- Tenacity - Tenacious under pressure, we assume chaos and stay in motion to adapt and progress.
- Unity - Different minds. Shared mission. No passengers.
The Role
We are looking for enthusiastic and compassionate individuals to join our team, on a contracting basis, as Customer Success Facilitators, or as we like to call it, our very own Robot Wranglers.
In this role, you’ll represent Andromeda Robotics and our mission to reduce loneliness and spark joy through technology. You’ll work alongside Abi, our empathetic AI companion, to engage with residents and patients in nursing homes and children’s hospitals through conversation, games, and music.
You’ll lead group sessions and one-on-one interactions with Abi, helping to foster genuine connections, bring energy, and make every session enjoyable for all participants.
How You’ll Make an Impact
- Facilitate Group Sessions: Lead engaging and interactive group activities with Abi, including games and exercises designed to stimulate cognitive and social responses
- Conduct One-on-One Interactions: Facilitate meaningful and personalised conversations with residents and patients, enhancing their experience with Abi
- Work with Technology: You don’t need to be highly technical — just confident and curious. You’ll be comfortable operating Abi, troubleshooting basic issues, and working in a fast-paced, high-intensity environment where adaptability is key
- Monitor and Adapt: Assess the needs and responses of participants, adapting activities and interactions to suit individual preferences and abilities
- Manage Session Logistics: Ensure sessions start and end on time, maintain and set up equipment, communicate effectively with care home professionals, and provide structured feedback for continuous improvement
- Represent the Brand: You’ll be an ambassador for Andromeda Robotics, embodying our professionalism, warmth, and innovation in every interaction with residents, staff, and partners
Requirements
What We Are Looking For
At Andromeda Robotics, we’re seeking compassionate and driven individuals who thrive on making meaningful connections and creating positive change.
- Excellent People Skills: Ability to connect with individuals of all ages and backgrounds, creating a welcoming and positive environment
- Public Speaking: Strong verbal communication skills and confidence speaking in front of groups
- Genuine Interest in Technology: While you don’t need specialist technical skills, you should be comfortable learning and working with innovative products in a dynamic, hands-on environment
- Energetic: Outgoing personality with a passion for engaging with others and bringing energy to sessions
- Caring Attitude and Community Focus: A desire to give back to the community and enhance quality of life for residents and patients
- Valid Driver’s License: Ability to drive to different locations as needed
- Preferred Qualifications: Psychology, anthropology, social work or caregiving, drama or theatre, or public speaking.
If you’ve worked in a similar role before — awesome! But if not, don’t worry. What matters most to us is your enthusiasm, compassion, and belief in our mission.
We're looking at hiring on 3-month casual agreements at first, but there's definitely potential for extensions & secondary opportutnies for high performers.
Benefits
The salary for this position may vary depending on factors such as job-related knowledge, skills, and experience. The total compensation package may also include additional benefits or components based on the specific role. Details will be provided if an employment offer is made. Given this is a casual agreement, the salary will be in the form of an hourly rate.
If you’re excited about this role but don’t meet every requirement, that’s okay — we encourage you to apply. At Andromeda Robotics, we celebrate diversity and are committed to creating an inclusive environment for all employees. Let’s build the future together.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note: At this time, we are generally not offering visa sponsorship for this role.