Customer Success Growth Manager
About Yodeck
Yodeck is a fast growing Software as a Service (SaaS) company that is laser focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy to use, and feature rich solution has been developed to democratise digital signage and empower businesses around the world. Since its introduction in 2016, Yodeck has powered over 160,000 screens across every type of business, from restaurants and retail stores to schools, stadiums, and conference halls. As one of the top 5 digital signage SaaS platforms globally, Yodeck is looking for curious and smart people to help us drive even faster growth.
About the Role
We are looking for a commercially driven and proactive Customer Success Growth Manager to join our Customer Success organization and lead outbound expansion across our long-tail customer segment. This role is focused on unlocking growth within our existing customer base by identifying high-potential accounts and turning engagement signals into meaningful revenue opportunities. You will act as the expansion owner, driving impact through a structured, data-informed approach. This is an ideal opportunity for someone who thrives in a performance-oriented environment, enjoys building a pipeline from scratch, and feels comfortable leading commercial conversations with customers. You’ll play a key role in shaping how we scale expansion within Customer Success, contributing to both revenue growth and the development of repeatable growth motions that elevate the entire team.
Responsibilities
Expansion Identification & Targeting
- Identify long-tail customers with high expansion potential using product usage data, engagement trends, firmographic signals, and ICP alignment
- Continuously refine targeting criteria to prioritize highest-upside accounts
- Assess buying signals, intent indicators, and upsell readiness
- Partner with Customer Success, Marketing, and Product to validate opportunities while maintaining ownership of outbound execution
Outbound Engagement & Pipeline Generation
- Build and manage an expansion pipeline primarily sourced through proactive outbound efforts
- Execute high-volume, targeted outreach across email, calls, LinkedIn, webinars, events, and in-product triggers
- Run personalized, multi-touch sequences to initiate commercial growth conversations
- Conduct proactive discovery to uncover expansion needs and new use cases
Account Growth & Commercial Ownership
- Own expansion opportunities end-to-end, from initial outreach through close
- Carry and deliver Expansion MRR targets
- Lead value-based commercial conversations focused on upsell and tier expansion
- Position additional features, products, and higher service levels effectively
- Accurately forecast expansion revenue on a consistent basis
Process, Reporting & Scalable Growth
- Track and optimize outbound expansion performance
- Report on activity metrics, pipeline creation, conversion rates, and deal velocity
- Document learnings and contribute to scalable, repeatable playbooks
- Help build a structured outbound growth engine within the Customer Success function
Requirements
- 3+ years of experience in outbound sales, BDR/SDR, expansion, or commercial Customer Success roles within B2B SaaS
- Proven track record of generating pipeline and successfully closing upsell and expansion opportunities
- Strong hunter mindset with the confidence to own revenue targets and drive commercial outcomes
- Experience executing outbound engagement strategies across multiple channels
- Excellent discovery, communication, and stakeholder management skills
- Comfortable operating in a fast-paced, opportunity-driven environment
- Proficiency with CRM and Customer Success tools (e.g., HubSpot or similar platforms)
- Fluent in English; additional languages are considered a plus
Benefits
- Competitive salary
- Company-wide bonus scheme and a great Stock Option plan
- Amazing workplace, certified as Great Place to Work
- Hybrid Work From Home policy
- Office gym, nutritionist, and meal vouchers
- Individual training budget for professional development
- Private medical insurance plan
- Fun and collaborative start-up environment (with amazing offices!)
- Flexible working arrangements
- Commuting Expenses
- Equal opportunity and workplace diversity
As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people’s contributions.