Customer Success Implementation Manager
Why Allego?
Allego is a high growth SaaS company headquartered in the greater Boston area and a leader in modern revenue enablement. Our platform is purpose built to help revenue teams learn, practice, share, and apply knowledge more effectively, ensuring they are prepared to perform in every customer interaction. By combining learning, content, and performance enablement into a single integrated experience, Allego drives measurable impact across sales and customer facing organizations.
With offices in the United Kingdom and Colombia, we are a truly global organization supporting customers across regions and industries. Our distributed team reflects the modern workforce we serve. Customers love Allego not only for the measurable results our platform delivers, but also for the people behind it. They value the partnership, expertise, and commitment our employees bring every day.
Our growth is matched by our culture. Allego has been recognized by The Boston Business Journal, The Boston Globe, and Inc. Magazine as a Best Place to Work, and we were honored by Selling Power as one of the 50 Best Companies to Sell For in 2024 and 2025. We are proud to build a platform customers love and a workplace employees love.
What You'll Do:
As an Allego Implementation Consultant, you will be at the forefront of our customer journey, playing a pivotal role in ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new customers.
You are an emerging project management professional with a strong customer-centric mindset and the ability to navigate implementation projects with multiple workstreams and diverse stakeholder groups. Your growing expertise in SaaS implementations, coupled with your confident and prescriptive approach, will guide customers to a successful launch that positions them for long term adoption and success, and smooth transition to the post-implementation experience.
Our most successful team members are driven by the unique opportunity to have a direct impact on the growth of the company. This is accomplished by not only consistently delivering positive customer experiences for new customers, but also by contributing to the ongoing refinement of our approach and best practices based on lessons learned and evolving customer needs.
Allego is a collaborative, energizing, fast paced environment where we believe we are part of building a significant company that will transform the way that ideas are shared, and learning happens. We love our customers and have fun working together!
Responsibilities:
- Lead and manage new customer implementation projects with multiple integrated workstreams in a way that sets them up for long term success.
- Develop and manage comprehensive project plans and timelines, proactively identifying potential risks and roadblocks.
- Act as the Allego Product expert, consulting the client on a prescriptive approach for feature configuration, and training Project Teams to ensure they become self-sufficient with Allego.
- Serve as a trusted advisor, confidently guiding customers on best practices to maximize platform value & user adoption. Be comfortable pushing back on customer requests that deviate from proven strategies.
- Guide customers on change management strategies and tactics that will ensure a positive experience for sellers and lead to strong adoption.
- Partner with Sales to ensure ongoing strategic alignment around the executive sponsor’s business requirements and success criteria.
- Effectively collaborate & communicate with internal teams (Sales, Product, Support, etc.) to ensure customer requirements are being met.
- Drive customer satisfaction early on by acting with urgency, proactively addressing issues, and regularly collecting feedback from the customer.
- Ensure a smooth transition to the post-implementation CS team at the end of the implementation.
- Consistently update and maintain data in internal systems to support the business need to measure implementation project and customer account health.
- Contribute to the ongoing refinement of Allego's implementation methodology and best practices based on lessons learned and evolving customer needs.
Requirements
Experience You'll Bring
- 2-3 years of dedicated Project Management experience, specifically managing SaaS client implementation projects, including the onboarding and relationship
- Proven ability to develop and execute project plans, manage timelines and mitigate risks in a fast paced environment.
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively consult and guide customers through technical and strategic hurdles.
- Strong interpersonal skills and experience initiating and building positive relationships both internally, and with external client stakeholders.
- Ability to quickly learn software functionality and consult on product feature configurations to meet specific business needs.
- Organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations
- Self-motivated, proactive team player with a ‘quality-first” mentality and a strong sense of ownership over project outcomes.
- Bachelor’s degree or equivalent
- Proficient in Google Suite, Saleforce.com and Microsoft Office (Outlook, Excel, word, and PowerPoint) experience a plus
Benefits
This position is being hired as an employee through Remote, our global employment partner. As an employee based in Colombia, you’ll operate under a service agreement rather than an employment contract, while still receiving Remote’s standard contractor benefits such as secure payments and access to benefits packages, including health benefits. This setup allows you to work fully remotely while collaborating closely with our team.