Customer Success Intern (Product and Ops) Milan, Italy
Transforming Circular Economy
Embrace our Mission
Circularity for everyone! We are on a mission to help people recover the value embedded in their pre-owned goods, transforming them into currency, and enabling brands to sell more sustainably. We’ve built a unique AI-powered, product-centric platform that connects retailers, consumers, and professional used-goods buyers. As we scale rapidly across Europe, we’re raising the bar for sustainability in one of the largest markets worldwide.
Live by our Culture
We foster autonomy within our team, driven by our mission and the belief that 'culture eats strategy for breakfast.' In our view, agile management, long-term planning, and a deductive approach often fall short—only execution and tangible results truly matter. We believe in shared ownership of the company and learning through experimentation.
Join our Team
We are highly focussed on people and work relentlessly to put the best possible team together. Veliuers have worked in some of the best startups worldwide: Senso, Palantir, Reddit, Meta, Scalapay, Sibill, ScaleAi, Satispay and more!
We secured our 4m USD pre-seed round in July 2025 and we have giga office in Milan (Italy).
Why This Role Is Different
This is more than a support role—it’s a strategic starting point for anyone aiming to grow into a product or operations management path. You’ll work at the crux of Product and Operations, gaining the kind of end-to-end exposure that builds the foundation for a career in Product Management. You'll learn how product decisions are made, how customer feedback becomes roadmap, and how to balance user needs with business goals.
Core Responsibilities
You will be the first point of contact for customer inquiries—via chat, email, and other channels for all the type of customers and business partners.
You will work in autonomy and minimal supervision, with the goal becoming the keeper of our customer understanding via unfiltered direct contact , not just the owner of customer support.
You will be building, not just reacting. Design and execute outreach initiatives (e.g., re-engagement emails, feature education, seasonal campaigns), collaborate with Product to turn customer insights into new features, fixes, and improvements.
Track key metrics (e.g., NPS, retention, churn risk) and recommend strategies to enhance value
What we value
Eager to grow into a Customer Success Lead role in the future
Passionate about sustainability, user experience, and data-informed decision-making
Proactive and creative—you don’t wait for problems to come to you, you go find them
Empathetic, clear communicator, and comfortable handling feedback from all types of users
Organized and able to manage multiple workstreams in a fast-paced environment
What We Require
Fluent in Italian
Excellent communication skills, both written and verbal.
Comfortable using or learning CRM tools (Intercom, ZenDesk, ...), email campaign tools, and analytics dashboards
Background in Economics, Business or having worked at a startup.