Customer Success Manager (£40k-£60k) at VC-backed healthtech startup

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Customer Success Manager

Salary: £40k-£60k

Company Description: VC-backed healthtech startup

Job Description:
You will take end-to-end ownership of customer outcomes as this startup scales its products across the health sector. You'll manage relationships for a portfolio of accounts from onboarding through to renewal and expansion. This high-ownership role involves defining success metrics and feeding critical product insights back to the internal team.

Location: London, UK

Why this role is remarkable:

• High-ownership opportunity to help shape and build the Customer Success function from the ground up at an early-stage company

• Direct impact on health outcomes by ensuring critical technology is adopted and utilized effectively across complex operational landscapes

• Significant career growth potential with the scope to transition into leadership roles as the team expands

What you will do:

• Manage the full customer lifecycle, acting as the primary point of contact to drive adoption, retention, and long-term expansion

• Use product data and technical reasoning to assess account health and proactively resolve complex issues for non-technical stakeholders

• Design and implement new CS processes, playbooks, and tracking tools to mature the function as the company scales

The ideal candidate:

• Experience in Customer Success or Account Management handling complex B2B SaaS products, ideally within regulated sectors

• Exceptional communication skills with the ability to build trust and explain technical concepts to diverse stakeholder groups

• A proactive, autonomous mindset suited for a high-growth startup environment where you thrive in ambiguity

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website
Step 2. Click 'Talk to Jack'
Step 3. Talk to Jack so he can understand your experience and ambitions
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction
Step 6. If not, Jack will find you excellent alternatives. All for free

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.