Customer Success Manager (all genders)
You’re not only ensuring customers adopt and scale Lio after go-live, you’re turning implementations into long-term impact and customer success into sustainable revenue growth. This hands-on, product-close role gives you a clear path to building and leading the Customer Success function.
What You'll Do
In this role, you will:
Own enterprise customers post-go-live, driving adoption, measurable value, and long-term success
Identify optimization and expansion opportunities, proactively increasing usage and impact
Partner closely with Implementation, Product, and Engineering to ensure seamless operations and continuous improvement
Translate customer insights and usage data into actionable product feedback
Own Net Revenue Retention (NRR) for your portfolio, driving value-based upsell and sustainable growth
Build and define Customer Success standards, KPIs, and processes, with a clear path to leading the CS function as we scale
Your Profile
You’re a good fit for this role if you:
Have experience in Customer Success, implementation, consulting, or a similar enterprise-facing role
Have worked with enterprise customers in complex system landscapes
Understand business processes, integrations, and software-driven change
Think in outcomes and value, not activities
Are structured, proactive, and comfortable owning both relationships and revenue
Bring high ownership and enjoy building scalable structures from scratch
Have experience in procurement, P2P, or ERP systems (strong plus)
Why Join Us?
Join Lio and shape the future of AI in enterprise procurement. Drive real customer impact, influence product and growth strategies, and own initiatives end-to-end, with high ownership and a clear path to leading Customer Success as we scale. Are you in?