Adora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways. Backed by top-tier investors, we're at a pivotal moment of growth—and we're looking for a Customer Success Manager who can drive client satisfaction, retention, and growth through our innovative AI platform.
Role Overview: We're seeking a customer-focused professional to join our team as a Customer Success Manager. In this role, you will serve as the primary point of contact for our clients, ensuring they maximize value from our AI-powered marketing platform while achieving their business objectives. You'll guide clients through onboarding, adoption, and expansion phases, combining deep product knowledge with strategic account management to drive long-term success and growth.
What You'll Own:
Manage a portfolio of client accounts, serving as their trusted advisor and primary point of contactLead client onboarding processes, ensuring smooth implementation and adoption of our AI platformConduct regular check-ins, business reviews, and success planning sessions with key stakeholdersIdentify expansion opportunities and collaborate with sales teams to drive account growthMonitor client health metrics, usage patterns, and satisfaction scores to proactively address concernsTroubleshoot client issues and coordinate with product and engineering teams for resolutionCreate and maintain customer success documentation, playbooks, and process improvementsAdvocate for client needs internally and provide product feedback to development teamsSupport contract renewals and work to minimize churn through proactive relationship management
Who You Are:
5+ years of experience in customer success, account management, or client services roles ideally in startup environmentsExperience with paid media platforms or advertising technology requiredThrives in ambiguous, fast-changing environments where processes are still being definedProven track record of managing client relationships and driving customer retention/expansionStrong understanding of SaaS business models and customer lifecycle managementExcellent communication and presentation skills with ability to engage C-level executivesAnalytical mindset with experience using customer success platforms and data analysis toolsProblem-solving abilities with a proactive approach to identifying and addressing client needsExperience working in fast-paced startup environments and managing multiple accounts simultaneouslyStrong organizational skills with attention to detail and process optimizationBachelor's degree in Business, Marketing, Communications, or related field preferred
What We Offer:
Competitive salary, stock, and benefits packageA collaborative, inclusive, and dynamic work environment in a high-growth start-upOpportunities for professional growth and developmentBe first at a new, hot, growing company in a dynamic industryA chance to work on innovative projects in a cutting-edge field (Generative AI, etc.)
We are an equal opportunity employer and value diversity and inclusion at our company.
