Customer Success Manager
About Artisan
At Artisan, we’re building real AI employees - not copilots, not assistants, but autonomous teammates.
Our first, Ava, is an AI BDR. She finds and researches leads, writes emails in customers’ tone of voice, runs outbound sequences, self-optimizes, and manages email deliverability infrastructure. She learns, adapts, and improves over time - just like a human would.
We went through Y Combinator (W24) and have raised $35M+ from top investors. We’re at $7M+ ARR, with hundreds of customers including CookUnity, Quora, and SumUp.
We’re currently working on Ava 2.0, pushing the boundaries of what an AI employee can do. And we're hiring.
Role overview
Own onboarding, implementation, and go-live for enterprise clients
Lead strategic business reviews, executive-level check-ins, and ROI discussions with C-suite and senior stakeholders
Monitor adoption, usage, health, and key success metrics (e.g., value delivered, ROI, retention, NPS)
Proactively identify upsell, cross-sell, and expansion opportunities within your accounts
Serve as the primary point of customer escalation alongside customer support, managing complex issues and coordinating resolution with internal teams
Advocate for your clients internally - convey product feedback, feature requests, and customer pain points to drive roadmap prioritization
Build and maintain lasting relationships, ensuring clients view us as a strategic partner, not just a vendor
Develop playbooks, scalable processes, and best practices for Enterprise CSM across the organization
Location: Remote, North America timezone
Team: Customer Success
Reports to: Manager, Customer Succes - Michael Catanzaro
Who you are
5+ years experience in enterprise customer success
Experience managing enterprise clients (e.g. $100K+ ARR accounts)
Ideally experience at a competitor company
Demonstrated track record of driving retention, upsell, expansion, and renewal in large accounts
Strong executive presence; comfortable presenting to C-level stakeholders and leading strategic discussions
Excellent communication, influencing, and negotiation skills
Analytical mindset; ability to synthesize data into actionable insights
High degree of autonomy, proactivity, organization, and ability to juggle multiple complex accounts
Interview process
Introductory chat with our recruiter
30-minute call with Michael, our head of Customer Success
Take-home trial task
30-minute trial task review call with Michael
30-minute culture and values call with Jaspar, our CEO
Our culture and values
Founder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10× outcomes.
Obsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needle.
Customer-first, always. Every decision is made with the customer experience at the center.
High standards, every detail. Quality matters in everything we ship, from product and code to copy and design.
Clear, direct communication. We value candor, fast responses, and feedback.
Winning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together.