Customer Success Manager

The Role

The job title says it all: we are a team dedicated to making our customers as successful as they can be!

You’ll oversee a portfolio of 200+ customers, primarily mid-sized venture-backed companies, dealing mostly with tech CFOs. 

We pride ourselves on building solid relationships with our customers, acting as consultants and showing our customers how to best use Cledara to save time, automate processes and get visibility and control over their software subscriptions.

You will own the entire journey from onboarding to long-term growth. Success is ensuring our platform is deeply integrated into our customers' workflows and consistently delivering value.

We are looking for someone who is excited to work in a small team that is constantly evolving, ready to get on board with new processes and features as we scale. You have a natural ability to build trust and act as a consultant, and you listen deeply to understand a customer's business to provide tailored guidance. Because we value the energy of working together, we spend three days a week in the office, and we are looking for someone who genuinely enjoys that face-to-face connection.

Your key responsibilities will include:

• Strategic Advisory: Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices. You will position and recommend specific product features that align with their business goals.
• Onboarding & Training: Support customers through their initial journey, setting them up for long-term success on the platform.
• Product Expertise: Become a subject matter expert on the Cledara platform. You will understand the technical nuances of the product and how it fits seamlessly into diverse customer workflows.
• Value-Driven Expansion: Proactively identify opportunities for customer growth and expansion. Your focus will always remain on delivering additional value and ensuring Cledara scales alongside their business.
• Customer Management: Lead Quarterly Business Reviews (QBRs) for strategic customers within your portfolio, demonstrating ROI and aligning on future objectives.
• Reporting & Forecasting: Maintain a clear pulse on your portfolio by forecasting expected churn and growth opportunities, providing regular and transparent updates to your manager.
• Internal Advocacy: Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience.

Requirements

• 2+ years experience in Customer Success, preferably in the tech space
• Proven track record in startup/scaleup
• Excellent communication skills
• Excellent English
• Experience with Salesforce a nice to have
• Happy working towards ambitious targets
• Demonstrated willingness to learn and improve
• Passion for the Customer Success space
• Familiar with basic finance terminology

Benefits

In addition to a competitive salary (€30k - €40k), we want to make sure that your time at Cledara is memorable. We provide:

• 23 days annual leave plus public holidays
• Centrally located offices and regular company offsites
• Great working culture
• €100 per month food allowance
• €500 for approved training like courses or conferences
• Private Medical Insurance via Sanitas
• ClassPass account
• Apple Macbook