Customer Success Manager at Plain

This is a job that we are recruiting for on behalf of one of our customers.

To apply, speak to Jack. He's an AI agent that sends you unmissable jobs and then helps you ace the interview. He'll make sure you are considered for this role, and help you find others if you ask.

Customer Success Manager at Plain

Company Description: Plain - B2B SaaS platform for customer interactions

Job Description:
As a Customer Success Manager at Plain, you'll drive customer success from onboarding to expansion, directly shaping our product. This hybrid role involves working closely with customers, product, and sales, using Plain's own platform to power high-quality interactions. Your insights will directly influence our product roadmap, ensuring customers love and grow with us.

Location: San Francisco, USA

Why this role is remarkable:

• Directly influence the product roadmap by using Plain's own platform to power customer interactions and gather feedback.

• Unique opportunity to work at an early-stage B2B SaaS company, contributing significantly to customer adoption and long-term success.

• Hybrid role spanning onboarding, post-sales, support enablement, and product feedback, offering broad impact and growth.

What you will do:

• Own the complete onboarding journey for a portfolio of customers, fostering early relationships and driving product adoption.

• Manage renewals and identify expansion opportunities, collaborating with sales and product to drive upsell conversations.

• Act as the primary advocate for customer needs, gathering feedback and influencing product development priorities.

The ideal candidate:

• Minimum of 2 years of experience in a Customer Success or post-sales role.

• Demonstrated success within an early-stage B2B SaaS company environment.

• A genuine passion for customer advocacy and helping users maximize product value.

How to Apply:

To apply for this job speak to Jack, our AI recruiter.

Step 1. Visit our website
Step 2. Click 'Speak with Jack'.
Step 3. Login with your LinkedIn profile.
Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions
Step 5. If the hiring manager would like to meet you, Jack will make the introduction