Customer Success Manager - Creative Performance

At Shook, we help the world’s most ambitious brands win in short-video.

We combine scalable short-video production with AI-powered creative intelligence to help brands produce, test, and scale winning content across platforms like TikTok, Meta, Snapchat, and YouTube Shorts.

Shook operates through two complementary products:

Shook Digital

Scalable production of performance-driven short-video ads with creators globally.

ShookAI

A creative learning copilot that helps brands analyze, test, and continuously improve their creative performance.

We work with some of the most demanding performance marketing teams in the world across eCommerce, apps, and global consumer brands.

We are now looking for a Customer Success Manager to help our clients turn creative experimentation into measurable business outcomes.

The Role

As a Customer Success Manager, you will act as a strategic partner to our clients, helping them maximize the value of Shook’s platform and production capabilities.

You will work closely with performance marketing teams to plan creative testing, analyze results, and guide the production of short-video ads across multiple markets and platforms.

This role sits at the intersection of creative strategy, performance marketing, and operational execution.

Your mission is to help clients turn creative chaos into structured learning and scalable growth.

Key Responsibilities

Client Strategy & Partnership

• Build strong and long-term relationships with clients, acting as a trusted strategic partner

• Develop a deep understanding of clients’ performance goals, marketing strategies, and media ecosystems

• Provide guidance on creative strategy, testing frameworks, and performance marketing best practices

• Frequently meet your key customers across Europe in person

Creative & Performance Optimization

• Analyze campaign and creative performance data to identify trends and actionable insights

• Translate insights into clear recommendations to improve creative and media performance

• Continuously improve results through structured testing, measurement, and iteration

Execution & Coordination

• Manage client onboarding and ensure successful implementation of Shook workflows

• Coordinate across internal teams (creative operations, product, partnerships) to ensure smooth execution

• Support planning and execution of creative production across channels and markets

Product Adoption & Growth

• Drive product adoption through regular client check-ins, workshops, and training sessions

• Monitor platform usage and proactively address challenges

• Identify opportunities to expand collaboration and support revenue growth

Product & Market Feedback

• Gather client insights and communicate feedback to product and internal teams

• Stay up-to-date on digital trends, emerging platforms, and innovations in performance marketing

What We’re Looking For

We are looking for someone with 3+ years of experience in Performance Marketing and/or Creative Strategy, ideally working with short-form video advertising.

Relevant experience includes platforms such as:

• TikTok

• Meta (Facebook & Instagram)

• YouTube Shorts

• Snapchat

You should also demonstrate:

Performance marketing expertise

• Strong understanding of advertising platforms (Meta, TikTok, Google, programmatic)

• Familiarity with campaign performance metrics and optimization approaches

Creative thinking + analytical mindset

• Hands-on familiarity with creative production, creative analysis, or content testing workflows

• Data-savvy mindset and confidence working alongside analytics or technical teams

Client leadership

• Strong communication, negotiation, and presentation skills

• Ability to simplify complex concepts and explain insights clearly to clients

Execution and ownership

• Strong project management and ability to handle multiple priorities

• Self-motivated and commercially minded, driven by measurable outcomes

Bonus points if you also have:

• Experience in a customer-facing role such as Customer Success Manager or Strategic Account Manager

• Familiarity with SaaS platforms or marketing technology products

• Understanding of AI tools or creative automation platforms

• Additional languages (especially German, Spanish or French)

What We Offer

• Competitive compensation (€4,000–€5,000/month gross salary depending on experience)

• Stock options in a fast-growing creative technology company

• A team of highly skilled and motivated colleagues (“Shookies”)

• Freedom with responsibility — we value outcomes over activity

• Hybrid / remote friendly work culture

• Opportunities for frequent international travel

• Pro rata holidays already in 1st year

• The opportunity to work with some of the most ambitious brands and performance teams globally

Locations

Primarily we are hiring for this role in our HQ in Helsinki, Finland, but for exceptional candidates relocation assistance or remote work within Europe are possible.

Our team is already global with Shookies on 4 different continents, but for this role presence in Europe is required due to business travel needs.

Why Should I Join?

A quiet but important shift has happened in advertising. For decades the bottleneck was media buying. Now the bottleneck is creative learning speed. The companies that test, learn, and iterate faster win.

This role sits exactly in that engine room.