Customer Success Manager (Dutch speaking)
Ready to change the way organizations work with sensitive data? At Roseman Labs we have built a groundbreaking solution to train and use AI on data that is too sensitive to be shared. Our solution is used by 150+ organisations across National Security, Financial Services and Healthcare to solve real world problems.
Our company is a place where curious and ambitious people thrive. Although we are a young company, we are recognized within the Privacy Tech space for the impact we make. With our Series A funding in place, we are buckling up for fast, international growth.
As we expand, we are looking for a Customer Success Manager who is an executer at heart—someone who loves understanding customer challenges and goes the extra mile to deliver value and societal impact. You will manage projects in a fast-paced environment, build and grow data-sharing consortia, and act as a trusted advisor across diverse topics and disciplines.
Key Responsibilities
Manage smooth customer onboarding and project delivery in close collaboration with sales and product teams.
Guide customers in defining success metrics and implementing data-sharing programs.
Support customers with data analytics use cases and basic troubleshooting in Python.
Advise on organizational and legal aspects of privacy-preserving data sharing.
Monitor customer satisfaction and identify opportunities for growth and advocacy.
Coordinate with internal teams to prioritize product enhancements based on customer feedback.
We Offer
Market-conform salary for 32-40 hours/week
Equity participation & additional benefits.
Company pension & wga hiaat insurance
25 holidays (excl national holidays) + flexible leave policy
Hybrid teaming, with office located in Utrecht.
Why Join Us?
Work on cutting-edge privacy-preserving technology with real-world impact.
Join a fast-growing scale-up with international ambitions.
Collaborate with a passionate, multidisciplinary team.
Enjoy flexibility, autonomy, and opportunities for personal growth.
Job Requirements
Master’s degree and 3–5 years of experience in customer success, project management, or strategy consulting.
Affinity with data analysis (basic Python skills preferred).
Experience managing projects with technical and non-technical stakeholders.
Strong interest in data science and privacy technologies.
Fluent in Dutch and English.