Well, hello there 👋
Screencastify is a leading educational technology company dedicated to improving communication and learning outcomes with video. Our primary focus is on the K-12 education sector as we are critical in helping scale a teacher and improve student outcomes all while being an easy to use solution. Screencastify is used by over 15M people and is seeking a dynamic and results-oriented Customer Success Manager I to join our Squad!
About the role
We are looking for a Customer Success Manager I (CSM I) to manage a portfolio of lower ARR B2B customers. This is an ideal opportunity for someone early in their Customer Success career (or transitioning into Customer Success) who is eager to learn, build customer relationships, and grow within a fast-paced SaaS environment.
In this role, you will own a book of business, help customers successfully adopt and expand their use of our platform, and develop foundational Customer Success skills. You will work closely with Support, Product, and senior Customer Success team members while building expertise in customer engagement, retention strategy, and value realization.
Why is this role special?
What you'll do:
Requirements
You're perfect for this role if you:
Working at Screencastify
At Screencastify, we are results focused and here to improve communication, teaching and learning globally. This isn’t an easy feat but it is important for our future. We value accountability, commitment, and speed. We take our responsibility to our customers very seriously, so when we miss a deadline or slow down, it matters.
We’re a competitive culture and strive for speed and innovation. We are problem solvers, don’t point fingers and rather enjoy working together to bring solutions to the forefront. Join a company that has millions of users, a strong brand all by being very entrepreneurial and embodying the start up mindset.
We love a challenge and pushing the world forward with creativity, ingenuity and out of the box thinking. People are everything and we want to work in a company of deeply good people who treat their colleagues exceptionally well. Rule #1: Be a good person.
This is a Chicago-based hybrid position with 3 days a week in the office.
Compensation
The expected salary range for this role is anticipated to be $50,000 - $63,000, with a 10% annual variable compensation target based on individual performance. Final compensation may vary based on experience, qualifications and geographic location.
Benefits
At Screencastify, we foster an inclusive, supportive, fun, and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video.
Screencastify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.