Customer Success Manager (II, III, Sr. I Sr. II)

IdeaRoom is a growth-stage software company that builds interactive 3D product configurators that help building manufacturers and dealers sell complex, customizable products online. We work with a wide range of businesses across North America, combining visual technology with practical business tools to streamline highly-qualified lead generation, sales quoting, building purchases, and customer engagement.  Our headquarters is located in Boise, ID and we are a remote first company.

As a Customer Success Manager at IdeaRoom, you’ll play a key role in helping our customers evolve and optimize their use of our platform after launch. You’ll own and grow long-term relationships with our customers by driving adoption, value realization, and retention across the full customer lifecycle. In this role, you’ll manage a portfolio of accounts, build trusted relationships with key stakeholders, and serve as a strategic partner to customers by understanding their business goals and aligning them with our platform’s capabilities. You’ll conduct Executive Business Reviews (EBRs), guide customers through onboarding and ongoing adoption and optimization, consult on best practices, and proactively identify risks and growth opportunities to ensure sustained success and expansion.

As the primary point of contact for customer engagement, you’ll coordinate customer needs across internal teams including Sales, Product, Support, and Engineering to ensure seamless delivery and issue resolution. You’ll advocate for customers internally while maintaining accountability for outcomes such as retention, adoption, and satisfaction. This role requires strong relationship management, consultative communication, and organizational skills, with the ability to balance strategic thinking and execution in a fast-paced SaaS environment. If you’re someone who enjoys solving problems, working closely with clients, and seeing your work have a real business impact, this role is for you.