Customer Success Manager, MM/ENT - EMEA
$30k - $67k USD
About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!
The Role
As a MM/Ent. Customer Success Manager, you'll be a trusted advisor and advocate for our customers, building strong relationships and ensuring customer retention. You will be in charge of the entire customer lifecycle, from the onboarding phase to an established partnership with them.
What Do You Bring
- A Strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews
- Successful implementation of Customer Success Plans / goals setting strategies
- Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions.
- Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients.
- Excellent attention to detail.
- A strong passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals.
- Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting.
- Fluent written and spoken English, with well-structured communication skills.
What Will You Do
- Manage the entire customer journey, fostering long-term partnerships.
- Set and achieve Success Plans with your customers on a regular basis.
- Deliver business reviews in partnership with our sales team.
- Collaborate with Sales on customer expectations.
- Identify and leverage upselling and cross-selling opportunities.
- Share customer feedback to improve team processes.
- Act as a trusted advisor on product functionality.
- Ensure high-quality service delivery.
- Educate and train customers on product use.
- Monitor customer health to prevent churn and manage escalations.
Remote Compensation Philosophy
Remote’s Total Rewards philosophy is to ensure fair unbiased compensation and competitive benefits in all locations in which we operate. Actual compensation may vary based on geographical location, experience, and skill level. However, it will never be below our minimum global compensation mentioned. The compensation below is base salary, the total compensation is base salary + variable (OTE 80/20).
Hiring Process
- (async) Profile review
- (async) Written test
- Interview with recruiter
- Interview with team
- Interview with hiring manager
- (async) Offer
- Prior employment verification check
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
The annual salary range for this full-time position is
$29,840—$67,120 USD
Benefits
Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
Please note we accept applications on an ongoing basis.