Customer Success Project Manager (NetSuite)

 Customer Success Project Manager (NetSuite) 

                  We exist to transform our customers and change lives.      
        

Are you a dynamic professional with a passion for driving projects to success? Join RF-SMART as a Project Manager and lead our innovative projects to new heights. This role offers the perfect blend of strategic planning, client interaction, and team collaboration. 

What You’ll Do: 

• Manage Projects: Oversee resources, timelines, scope, and customer expectations to ensure successful project completion. 
• Client Interaction: Establish yourself as the main point of contact for clients, managing communication and escalations. 
• Strategic Planning: Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements.  
• Cross-Functional Collaboration: Work with internal teams to manage project deliverables and ensure seamless service. 
• Post-Implementation Support: Participate in post-Go-Live activities for key accounts to ensure ongoing success. 

What You Bring: 

• Proven Success: 2-5 years of project management and/or consulting experience, preferably with NetSuite ERP implementations. 
• Technical Skills: Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet. Functional experience with ERP systems, especially NetSuite, is a plus. 
• Excellent Communication: Strong written and verbal communication skills, with the ability to deliver impactful presentations. 
• Negotiation Skills: Experience managing executive relationships and closing large deals including managed service agreements.  
• Willingness to Travel: Ready to travel up to 20% to connect with clients and facilitate project delivery. 
• A Bachelor’s degree in a related field or equivalent work experience. 
• Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired. 
• Some technical or application functional NetSuite experience is a plus. 

Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a NetSuite Customer Success Project Manager, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status).

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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