Customer Success Specialist

Spocket is revolutionizing the world of eCommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform.

At Spocket, we are on a mission to empower millions of online entrepreneurs. This is why we wake up every day. Today, Spocket enables over 100,000+ entrepreneurs across five continents to launch and scale their online stores.

On the outside, we’re building something life-changing for entrepreneurs. Helping them achieve their goals is why we’re all here. Changing an entire industry isn’t always a straight path forward, but it’s an experience unlike anything else. On the inside, we are a fun and passionate group of people striving to build a world-class culture of freedom, full ownership, and responsibility.

On the inside, they are a fun and passionate group of people striving to build a world-class culture of freedom and responsibility. 

We are looking for a highly optmistic Customer Success Specialist who will support the company with all customer success services.

You’re excited about the role because you will... 

• Engage with Spocket users via email and online chat to help answer their questions and solve any problems they might encounter 

• Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business 

• Escalate bugs and product issues to the tech team on an as-needed basis 

• Be comfortable speaking to customers on the phone, when necessary 

• Collaborate on articles to help retailers and suppliers enhance their Spocket experience 

• Gather user feedback and feature suggestions to help form Spocket’s product strategy 

We’re excited to have you because… 

• You are passionate about working with people and demonstrate empathy in all interactions 

• You have excellent communication skills that convey both confidence and charm 

• You are a fast learner and genuinely enjoy problem-solving 

• You enjoy continual adaptation and change to your week to week 

• You are overflowing with positive energy that other people draw upon and enjoy collaborating with 

• You are a self-starter that enjoys multitasking and having ownership over your contributions 

Skills we are looking for… 

• 3+ years of customer support-related experience 

• Experience in the E-commerce industry 

• Experience in Sales and Marketing 

You’re excited about joining us because:

• We take care of our teammates. This is a unique opportunity to join a rapidly growing technology startup, and taking care of our team on this journey is a priority.

• We have curated a mission-driven workplace in which we believe in a positive and supportive team.

• We offer all teammates the opportunity to provide insights on strategy and improve processes across the business.

• You are eager to learn more about the fast-growing e-commerce industry.