Customer Support Agent - Czech/Slovak Speaking
Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.
Sofia Stars is growing tremendously, and we continue to conquer new countries!
We're looking for a Czech/Slovak & English-speaking Customer Support Agent to join our team and contribute to the continued success of our products.
📍 Please note: This is a full-time, office-based position that requires your full presence at our Sofia office. Remote or hybrid work arrangements are not available for this role.
🛠️ Responsibilities:
- 📨 Providing support in Czech/Slovak via email and live chat
- 🔍 Processing with great attention to detail and content
- 💡 Identifying clients' needs and proactively proposing solutions
- 🤝 Focusing on customer expectations and satisfaction
- 🧩 Working closely with our team to improve and establish essential processes
🧾 Qualifications:
- 🌐 Proficiency in Czech/Slovak and English, both written and spoken
- 🚀 Proactive attitude with strong support or sales skills
- 🗣️ Excellent communication and negotiation abilities
- 🧠 Sharp attention to detail
- 📞 Previous experience as a support agent is a plus
🎯 Why Sofia Stars?
- 📝 Official employment & full medical insurance (including in-patient, out-patient, maternity, dental, and annual check-ups)
- 💰 Competitive salary and attractive bonus scheme
- 🌍 Work in a dynamic international company
- 🎂 Birthday celebration gift
- 📈 Career and professional growth opportunities
- 🏋️ Sportscard (Multisport) - partially covered + team-building activities
- ☀️ Sunny, spacious office
- 💍 Wedding gift
- 👶 Gift for newborns
- 🌴 20 working days of annual vacation, maternity leave support
- 🍽️ Food vouchers, breakfast, fruits, and snacks in the office
Ready to shine? Let’s make it real.
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