Customer Support Agent - Greek Speaking
Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.
⭐ Sofia Stars is growing tremendously, and we continue to conquer new countries!
🇬🇷 Now we're looking for Greek & English speaking Customer Support Agents to join our team and make his own contribution to our products.
📈 The position comes with excellent company perks and monthly performance bonuses reaching up to 50% of your gross salary.
‼️ IMPORTANT: This position is office based in Sofia, Bulgaria, our office is located on 51, Blv. "Cherni Vrah", Office "Energy Tower".
🙋 Entry level position - you can apply with little or no experience.
🌇 Day Shift
Working Hours: 09 AM - 18 PM and 14 PM - 23 PM which is rotating each week;
Working days: 5 days work, 2 days rest on a wish based schedule 1 month in advance;
🌆 Late Shift - Perfect for students 🎓
Working Hours: 17 PM - 02 AM;
Working days: 5 days work, 2 days rest on a wish based schedule 1 month in advance;
🌃 Night Shift
Working Hours: 23 PM - 09 AM
Working days: 3 days work, 3 days off;
✅ Responsibilities:
✔️ Providing support in Greek and English by calls, emails and chats;
✔️ Processing with great attention to details and content;
✔️ Identifying clients' needs and proactively proposing solutions;
✔️ Focusing on customer expectations and satisfaction;
✔️ Working closely with our team to improve and establish the necessary processes.
✅ Qualifications:
✔️ Proficiency in Greek and English, both written and spoken;
✔️ Proactive person with good support/sales skills;
✔️ Strong communication and negotiation skills;
✔️ Attention to detail;
✔️ Previous experience as a support agent will be considered an advantage.
⭐ Why Sofia Stars?
🏖️ Up to 25 vacation days
🤒 6 Undocumented Sick Leave Days
💶 Monthly food vouchers (102 EUR)
🏥 Private Medical Insurance
🏋️♂️ Multisport Card
🎁 Birthday, Wedding and Newborn gifts
🍔 Breakfast, Friday lunches, fruits, and snacks in the office
🎭 Monthly company activities and team-building events
🚀Career growth opportunities
✨ Ready to shine? Let’s make it real.
Ready to shine? Let’s make it real.
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