Customer Support Engineer
Vapi (/ˈVɑːpi/):
We’re creating the shift to voice as humanity’s default interface
We’re the most configurable platform for deploying voice agents
We’ve grown to over 600k developers in two years, adding 2,000+ every day
Why We’re Hiring This Role:
We get a ticket every 7 minutes.
We’re hiring a cracked cse to show our customers more love.
What You’ll Do:
30 Day: Ramp to 50 tickets a day.
60 Day: Write docs and educate users on building SOTA voice agents.
90 Day: Automate 30% of your tickets with AI agents.
Who You Are:
You’ve worked at an early startup.
You’ve been a CSE at a company we admire.
Bonus: You’ve built your own startup.
Why Vapi:
Generational impact: Build the human interface for every business
Ownership culture: 70% of the company are previous founders
Kind team: The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget