Customer Support Inbound Advisor (m/f/d)

As a Customer Support Advisor at Booksy, you'll be on the front lines, supporting our B2B customers for the UK Market through various channels like chat, calls, and emails. You'll be crucial in guaranteeing customer satisfaction with every interaction, acting as a true problem-solver, and tailoring your communication to ensure a responsive, efficient, and seamless experience. This is your opportunity to directly influence how our customers perceive Booksy every day!

In this role, you'll provide support for customer queries, handling their requests and addressing concerns within established time limits, always ensuring a rapid response and that no customer is left without an answer. You'll identify customer issues and provide tailored, relevant solutions, meticulously maintaining records of all interactions in our CRM (Salesforce). Beyond direct support, you'll represent the voice of the customer, seriously following up on open conversations and reporting issues or improvement requests to enhance our solution.

Requirements

Essentially, to ensure you succeed in this role you’re going to need…

• Experience in customer support, customer service, or similar roles.
• You are customer-oriented, can understand the problem, and find an appropriate and quick solution.

• You are organized and responsible, enabling you to meet established response times.
• Positive and proactive attitude, commitment, and ownership of work. Team player.
• Familiarity with metrics and customer service tools such as Salesforce, Admin, Zowie, Google Suite is an asset.

Benefits

Some of the benefits we offer:

• A holiday allowance of 25 days + public holidays + your birthday day off.
• Vitality Private Medical Cover, (including dental and optical) with self-funded top up options for dependents.
• Access to Worksmile and Officevibe wellbeing app.
• Enhanced pension - Enhanced salary sacrifice pension scheme. Employee contributes 5% and Booksy matches at 5 %
• Life assurance (4 x salary).
• Lifestyle discounts available through Vitality Program.
• We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in.

A bit about Booksy:

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.

How AI helps us find great people

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked.Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way. If you have questions, just drop us a note - we’re happy to explain more.

~ Booksy Team