Customer Support Specialist
Your Responsibilities:
- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
- Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
Qualifications
We Expect you to Have:
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to have:
- Experience with Cloud, CDN or Hosting
- Experience with Linux and API
About the schedule:
You will work two consecutive day shifts, followed by two days off.
The night shift runs from 9 AM to 9 PM local time, totalling 11 hours of work time, including a 1-hour break.
Additional Information
What We Offer:
We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*
*Please be aware that this benefit may vary depending on your country.
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.