Technical Writer - Team Lead

What You’ll Do:

Hands-on documentation:

• Write and maintain high-quality technical documentation for Gcore cloud, network, and security products
• Create clear, user-focused content that helps developers successfully adopt and use our services
• Review and edit documentation produced by other writers to ensure accuracy, clarity, and consistency
• Continuously improve documentation structure, navigation, and usability based on user feedback

Team leadership:

• Lead and mentor a small team of technical writers, combining coaching with practical guidance
• Set clear priorities, distribute work, and ensure predictable delivery of documentation
• Establish and maintain documentation standards, tone of voice, and quality bar across the team
• Support professional growth of team members through feedback and knowledge sharing

Cross-functional collaboration:

• Act as the main point of contact for documentation across product, engineering, QA, and support teams
• Build strong working relationships with stakeholders to ensure documentation reflects real product behavior
• Embed documentation into product development and release processes
• Collect and incorporate feedback from internal teams and users

AI-enabled documentation workflows:

• Drive the adoption of AI-assisted workflows to improve documentation speed, coverage, and consistency
• Design and maintain pipelines that identify documentation needs from commits, code changes, and release notes
• Use tools like ChatGPT, Cursor, or similar responsibly, keeping human quality control as a core principle
• Ensure documentation stays in sync with fast-moving product development cycles

Process and quality management:

• Build and evolve documentation-as-code workflows and automation
• Introduce automated checks for documentation completeness and quality
• Define and track metrics for documentation usage, effectiveness, and user engagement
• Continuously improve processes based on data and feedback

Qualifications

What We Are Looking For:

• 3+ years of experience in technical writing for cloud services, APIs, or DevOps tools
• Experience leading or mentoring other writers, formally or informally
• Strong background in documentation-as-code workflows using Git, Markdown, and static site generators
• Hands-on experience with API documentation, OpenAPI or Swagger is a strong plus

Technical understanding:

• Solid understanding of cloud infrastructure concepts, compute, storage, networking, CDN, security
• Familiarity with developer workflows and common infrastructure tools
• Ability to quickly learn complex technical products and explain them clearly to different audiences
• Confidence working closely with engineers and product managers

Communication and ownership:

• English C1+ with excellent written communication skills
• Strong stakeholder management skills and the ability to influence without formal authority
• Structured, proactive approach to managing multiple documentation initiatives
• Comfortable balancing strategic improvements with day-to-day execution

Tools and mindset:

• Experience with modern documentation platforms and toolchains
• Practical experience using AI-assisted writing and automation tools
• Data-driven mindset, ability to measure impact and iterate based on results

Nice to have:

• Experience with AWS, Azure, GCP, or infrastructure tools like Kubernetes and Terraform
• Background in software engineering or DevOps
• Interest in developer experience and onboarding journeys

Additional Information

Benefits:

At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work: 

• Competitive compensation 
• Flexible working hours and hybrid or remote options, depending on your role 
• Work from anywhere in the world for up to 45 days per year 
• Private medical insurance for you and your family* 
• Extra paid vacation and sick leave days* 
• Support for life’s important moments and celebrations 
• Language courses to help you connect and grow 
• Modern, welcoming offices with snacks, drinks, and entertainment* 
• Team sports and social activities* 

Equal Opportunity Employer 

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.