Appian Administrator (AWS)
At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.
We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.
Credence is seeking an Appian Administrator responsible for the administration, maintenance, and operational support of enterprise applications built on the Appian low-code platform. This position will support Credence’s contract with the Defense Logistics Agency (DLA) and provide portfolio hosting support for multiple Appian applications and environments. The role plays a critical part in ensuring the availability, security, performance, and reliability of Appian environments hosted in Amazon Web Services (AWS). The ideal candidate has hands-on experience supporting Appian in cloud-based environments and collaborating with development, DevOps, and security teams to support mission-critical systems for federal customers.
RESPONSIBILITIES
Appian Platform Administration
- Administer and maintain Appian AoK environments built for Contract Writing use cases within a DevSecOps platform
- Manage Appian deployments, upgrades, patches, and hotfixes in accordance with vendor and organizational standards
- Monitor application health, performance, logs, and system alerts; troubleshoot and resolve issues.
- Manage users, groups, roles, and security permissions within Appian
- Support application releases and environment promotions in coordination with development and DevOps teams
- Maintain system documentation, runbooks, and standard operating procedures
AWS Cloud Operations
- Support Appian environments hosted in AWS, including EKS, IAM, CloudWatch, and related services
- Monitor cloud infrastructure performance, availability, and cost
- Assist with provisioning, scaling, backup, and disaster recovery strategies for Appian environments
- Support security controls, patching, and compliance activities in AWS environments
- Troubleshoot infrastructure-level issues impacting application performance or availability
DevOps & Automation
- Support CI/CD pipelines and deployment automation for Appian applications
- Manage environments with Infrastructure-as-Code (IaC) using Terraform
- Collaborate with development teams to ensure smooth application deployments and environment stability
Security & Compliance
- Enforce security best practices for Appian and AWS environments
- Support audit readiness, logging, monitoring, and compliance requirements (e.g., NIST, FedRAMP, DoD, or similar frameworks as applicable)
- Coordinate with cybersecurity teams to remediate vulnerabilities and implement security enhancements
Requirements
- US citizen with the ability to obtain and maintain a public trust
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)
- Active CompTIA Security+ certification, or ability to obtain one within first 3 months
- 3+ years of experience administering Appian applications in enterprise environments
- Experience with Kubernetes to include EKS or similar containerized technologies
- Hands-on experience supporting applications hosted in AWS
- Strong understanding of Linux-based systems and application hosting
- Experience with monitoring, troubleshooting, and performance tuning
- Familiarity with CI/CD pipelines and DevOps concepts
- Ability to work independently and collaboratively in a fast-paced environment
PREFERRED QUALIFICATIONS
- Appian Administrator or Developer certification
- AWS certifications (e.g., AWS Certified Solutions Architect, SysOps Administrator, or Cloud Practitioner)
- Experience supporting government or regulated environments
- Familiarity with SSO, IAM, and identity management integrations
- Experience with scripting or automation (e.g., Bash, Python)
- Exposure to FedRAMP, DoD, or other compliance frameworks