Mid-Level Tester

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, secure cloud, digital transformation, and advanced intelligence capabilities, to the largest defense, health, and international development federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence is seeking a junior/mid-level Tester to join Credence team on FedMall/STORES program. This position will join a team of testers for the STORES 2.0 application. The Tester will be a proactive tester in the testing effort for STORES 2.0, a large-scale modernization project on the ServiceNow platform. This role ensures the quality, functionality, and performance of delivered features by developing and executing comprehensive test strategies. The Tester will work closely with developers, business analysts, and testing team to validate business requirements, identify defects, and ensure timely resolution before deployment. The Tester will be a team member in the testing strategy and implementation of all forms of testing to include functional, integration, performance, regression and security. In this position, the Tester will join an experienced team of Software Engineers, Requirement Analysts, Project Managers, Solutions Architects, Testers and Cybersecurity professionals. The candidate will have the opportunity to grow their career in the software development and engineering space by honing their skillset. This position is based either in Credence’s corporate offices located in Washington, DC area and/or hybrid in office/remote.

Duties:

• Understand particular business processes, responsible for formulating systems scope and objectives relative to the organization’s business plan and industry requirements
• Acts as a member of a project team responsible for testing requirements and providing technical guidance concerning the testing strategy, implementation in unit and performance/regression testing of the application
• Learn about program mission objectives and processes to achieve objectives
• Learn and understand the architecture of program applications and systems
• Develop, maintain, and execute test plans, including with ServiceNow ATF
• Contribute to the performance of functional, regression, integration, performance, and compliance testing
• Follow testing strategy, work with tester team members, and contribute to process improvement
• Identify and prioritize test scenarios based on business impact and risk
• Write detailed test cases from user stories, acceptance criteria, and process workflows
• Log, track, and retest defects in Jira
• Collaborate with developers to clarify issues, troubleshoot, and verify fixes
• Drive defect triage meetings to prioritize resolution
• Lead 508 compliance/accessibility testing
• Prepare test scripts and all required test documentation
• Provide software testing experience (integration and acceptance)
• Design and execute IT software tests and evaluating results to ensure compliance with applicable regulations
• Design and prepare all required test data
• Analyze internal security within systems
• Review test results and evaluate for conformance to design
• Collaborate with developers, analysts, and stakeholders
• Document and track defects using Jira and in collaboration with the team
• Contribute to user tester guides for various testing audiences
• Be able to work independently and as part of a team, working closely with development teams, DevOps, UI/UX designers, and business analysts

Requirements

• Must be clearable for DoD Public Trust or higher
• Bachelor's Degree in Computer Science, Information Technology, or a related technical field
• Minimum of 3 years related testing work experience, including ServiceNow testing experience
• Experience with Jira, test case design, test planning, defect management, API testing, and performance testing
• Experience with Scrum and SAFe agile frameworks
• Experience with test automation
• Relevant certification from a nationally recognized technical authority.
• DoD Approved 8570 Baseline Certification: Category IAT Level I
• Ability to work and produce results in an Agile and fast-paced environment with dynamic deadlines
• Familiarity with basic ServiceNow navigation and general ServiceNow module concepts

Nice to Have:

• Existing DoD Public Trust
• Familiarity with DLA, DoD, or government project testing standards
• Experience with automated testing frameworks for ServiceNow
• Knowledge of APIs, JSON, and flat file data exchange
• Understanding of security and compliance testing

Preferred Requirements

• Specific experience working with ServiceNow, to include ATF
• Experience working within the Federal government and/or DoD