What is the salary for this Customer Support Specialist role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with Dream Games.

Where is this Customer Support Specialist position located?

This is an on-site position at Dream Games located in Istanbul.

How do I apply for this Customer Support Specialist job at Dream Games?

Click the 'Apply' button on this page to be redirected to Dream Games's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

Dream Games is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at Dream Games.

Customer Support Specialist

Dream Games Istanbul 1 day ago

support

We are looking for a Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.

At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!

Responsibilities

Tracking and solving issues via email and chat

Working closely with product and engineering teams to improve user experience

Monitoring customer complaint trends and analyzing them for necessary action plans

Understanding all related metrics to improve the user experience

Supporting outsourced teams with their queries and collective development

Following the latest trends and reviews on App Store, Play Store regularly

Requirements

Fluency in English, especially in writing

Experience supporting users via e-mail and chat

Strong knowledge of MS Excel

Strong problem-solving and troubleshooting skills

Time management skills to enable prioritization of tasks

Ownership of the customer experience including comprehensive issue resolution

Eagerness to learn and take on new challenges

Passion and interest in games and customer service

Appreciation and understanding of teamwork

Protecting your privacy and the security of your data is a top priority for Dream Games. We collect and process your personal data as confidential as part of the recruitment process. Please read our Statement of Personal Data Protection Law and Consent Letter to know more details.