Customer Support Specialist

Future Open Technology Group is seeking a highly motivated and experienced Customer Support Specialist to join our growing team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. You will interact with customers via phone, email, and chat to address their inquiries, resolve issues, and ensure a positive customer experience.

About Future Open Technology Group:

Future Open Technology Group is a leading technology solutions provider, specializing in innovative software applications and cutting-edge technology services. We are dedicated to helping businesses thrive in the digital era by providing high-quality solutions that drive efficiency, productivity, and growth.

Requirements

• Prior experience in a customer support capacity.
• Outstanding communication and problem-solving abilities.
• Effective management of customer inquiries and complaints with professionalism and patience.
• Robust technical acumen with the capability to troubleshoot and resolve technical issues.
• Familiarity with customer support software and tools.
• Proficiency in Microsoft Excel and SQL is required.
• Adept at working efficiently in a fast-paced, team-oriented environment.
• Highly organized and detail-oriented approach to tasks.
• Customer-focused mindset with a dedication to delivering exceptional service.

Benefits

- A centrally located office;

- Salary is open to negotiation depending on the candidate's experience and skills;

- Working hours are from 9:00 to 18:00.