Customer Support Specialist - German speaking

In 2018, Bitvavo launched the first version of its digital assets trading platform, to bridge the gap between traditional currencies and digital assets. By offering transparent fees, a wide range of assets and an easy to use platform, Bitvavo is making the currency of the future accessible for everyone.

In two years' time, Bitvavo has established itself as the market leader in the Netherlands and one of the largest in Europe, with over one million users exchanging tens of billions of digital assets a year.

Our team, located in Amsterdam, is looking for self-driven, talented people who can help make digital assets available for everyone.

About the opportunity

Ready to kickstart your career in the exciting world of digital finance? Whether you're a
recent graduate, have a background in customer service or already have loads of
experience in crypto, if you love helping people and solving problems, you could be a perfect
fit for our Customer Support team.

At Bitvavo, you’ll be the friendly face that supports over 1 million users in navigating the
world of digital assets. Our customers trust us because we keep things simple, transparent,
and human. And your support will be a big part of that. You don’t need to be a crypto expert
(we’ll teach you what you need to know). What matters most is your curiosity, adaptability,
and care for delivering a 5-star experience. You'll work in a fast-moving, collaborative
environment where your feedback helps shape the future of our products and
services. Curious about blockchain and digital assets? Excited by the idea that your feedback
directly improves the platform? Then this is your chance to join a fast-moving, ambitious
team on a mission to make digital assets accessible to everyone.

What You'll Be Doing

• Helping our users with all sorts of questions, from navigating their accounts to
  verifying their identity.

• Collaborating with compliance, product, and marketing teams to continuously
  improve how we support customers

• Identifying patterns in customer queries and suggesting improvements to our help
  content or product flows

• Staying informed on the latest developments in crypto and regulation (don’t worry,
  we’ll help you get up to speed)

What We Look For

• Speak German at a native level, and are fluent in English

• Are a clear communicator with a friendly, professional tone

• Love solving problems and aren’t afraid to dig into technical topics

• Able to adapt to new processes and work in a fast-paced environment

• Have experience in customer support, hospitality, retail, or any role where helping
  others is key

• Are curious about the world of crypto, fintech, or digital innovation

• Bonus points if you’ve worked with compliance processes or KYC/AML

At Bitvavo, we believe that diverse perspectives drive innovation, foster creativity, and lead to better outcomes. We are committed to building a team that reflects the diversity of the communities we serve and creating an inclusive environment where everyone can thrive. We welcome applicants of all backgrounds, identities, and experiences. Regardless of race, ethnicity, gender, sexual orientation, age, religion, ability, or any other characteristic. Join us and be part of a team that values and celebrates your unique contributions.

Bitvavo does not accept resumes from staffing, search, or recruitment firms without a signed agreement. If you send us a resume without such an agreement, we may contact the candidate directly without any obligation whatsoever and no fee of any kind will be paid should we hire the candidate.

What We Offer

At Bitvavo, we believe in attracting, motivating and retaining talented people through market-competitive offerings that go beyond compensation alone. To learn more about our total rewards package and the benefits we offer, visit our Life at Bitvavo page.