About ViaBill
ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store.
We are looking for a Danish-speaking Customer Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.
What you will do
Support customers with questions related to payments, orders, and accountsResolve cases in a clear, friendly, and solution-oriented mannerFollow internal procedures and guidelines, including compliance-related checksAccurately register and document cases in our support systemIdentify recurring issues and share insights with the teamCollaborate closely with colleagues across Customer Support and Operations
About you
Native Danish speaker or fluent at a professional levelStrong command of English, which is our working languageExperience in customer support or another customer-facing roleClear and professional communicator with a strong service mindsetStructured and reliable, comfortable handling multiple cases in parallelCalm and professional, even in challenging situationsConfident using digital tools and support systemsMotivated to learn and work in a fast-moving environment
What we offer
A stable role in a growing and well-established FinTech companyStructured onboarding and continuous supportA professional, supportive, and down-to-earth teamModern office in the heart of CopenhagenOpportunities for development and growth within Customer Support
About Our Team
We believe in talent, drive, and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data, and we recognize those who push beyond expectations.
Our diverse, highly talented team consists of 20+ nationalities and is headquartered in Copenhagen, Denmark. Our office is located in the historic heart of the city.
Join our 70+ ambitious colleagues and be part of something extraordinary.
Interested in becoming part of our journey? Please submit your CV in English.
