Customer Support Team Lead
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
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Oversee daily operations, ensuring agent productivity and adherence to schedules;
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Monitor agent performance, providing real-time support and feedback;
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Conduct regular team meetings for updates and training reinforcement;
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Ticket process in case of emergency;
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Handle escalated complaints and complex issues;
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Review customer interactions to maintain compliance with quality standards;
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Track key performance indicators (KPIs) such as response and resolution times;
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Lead or participate in projects to improve support operations;
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Manage project timelines and deliverables;
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Report on project progress and outcomes to senior management.
Experience you’ll need to bring:
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1–2 years of proven experience in a leadership role within the gambling or customer support industry.
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Proficiency in customer support tools and technology;
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Analytical skills for data-driven strategic planning;
- Knowledge of CS best practices.
It's a perfect match if you have those personal features:
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Proven experience in a leadership role within the gambling industry;
- Knowledge of industry regulations and best practices;
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Excellent team player skills with strong communication skills;
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Ability to work in a fast-paced environment and under pressure;
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Problem-solving skills;
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Strong leadership and team management skills;
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Excellent communication and interpersonal abilities.
Our clients offer competitive benefits to support your professional and personal growth, including:
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Health & Wellness Focus;
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Growth Opportunities;
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Performance-Driven Rewards;
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Dynamic Work Environment.
Apply, and let your growth journey begin.