CX Engineer
Location: Hybrid (San Francisco or Boston preferred) or Remote for the Right Individual
About AllSpice
At AllSpice, we're building a platform for hardware engineering teams to collaborate, automate, and supercharge their workflows. By applying proven software development principles and AI technology to the hardware lifecycle, we’re redefining how a $6.5B+ industry designs, builds, and collaborates - powering innovation across electronics teams worldwide.
Read more about us in TechCrunch here, and our latest Series A announcement here!
We’re entering a high-growth phase and are looking for a Customer Experience Engineer (CX Engineer) to help our customers successfully adopt AllSpice and expand usage across their engineering teams. This role combines deep technical expertise with customer engagement and close collaboration with product, engineering, and revenue leadership.
The ideal candidate is an engineer who enjoys working directly with customers, thrives in highly technical environments, and can translate engineering workflows into scalable adoption across organizations. This is a post-sales role where success is measured by customer outcomes, product adoption, and identifying opportunities to expand AllSpice across existing accounts.
What You’ll Do
Lead technical onboarding for new customers, helping electrical engineering teams successfully deploy AllSpice into their hardware development workflows
Guide customers through importing ECAD projects and repositories and establishing Git based collaboration practices for hardware design
Train engineering teams on collaborative design reviews for schematics and PCB layouts using AllSpice
Serve as the primary technical advisor for customers as they integrate AllSpice into their development processes
Identify expansion opportunities within existing accounts by helping teams unlock deeper value from the platform
Work closely with Account Executives to support expansion conversations and technical validation during growth opportunities
Advise customers on best practices for version control, design review workflows, and engineering collaboration
Support advanced use cases including automated design checks, hardware CI style workflows, and cross team collaboration
Troubleshoot technical issues related to ECAD files, repository structure, and integrations
Capture customer feedback and translate it into actionable insights for the product and engineering teams
Create technical documentation, playbooks, and enablement resources that help customers scale their usage of AllSpice
Act as a trusted technical partner to engineering leaders, helping them modernize their hardware development workflows
What We’re Looking For
Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field
Strong technical communication skills and the ability to work directly with senior engineers and technical leadership
Experience working with ECAD tools such as Altium, KiCad, Cadence, OrCAD, or similar
Ability to diagnose complex technical problems and guide teams toward effective solutions
Experience collaborating with cross-functional teams, including engineering, product, and sales
Familiarity with Git workflows, commands, and clients, with experience using GitHub, GitLab, Bitbucket, or similar platforms.
Comfortable working in a fast-moving startup environment where processes are still evolving
Strong ownership mindset with the ability to balance multiple customer engagements simultaneously
Experience with Python scripting.
Bonus Points
Experience working in a customer facing technical role such as Solutions Engineer, Field Applications Engineer, or Customer Success Engineer
Background working with hardware startups, robotics companies, aerospace, defense, or IoT companies
Experience integrating engineering tools such as PLM systems, issue trackers, or CI/CD style workflows
Benefits
Competitive salary and equity
Health, dental, and vision insurance
Generous PTO
Flexible work arrangements (hybrid or remote)
Home + in-office stipends
Opportunity to make a meaningful impact at a fast-growing company alongside a smart, supportive team