CX Specialist @Loop Earplugs | English Native

Imagine this.
You start your day in a sunny office in Valencia. You speak English. You help customers feel heard, supported, and valued. No scripts. No cold leads. Just great conversations that make a real impact. Welcome to weWow 👋

Your next chapter starts here
At weWow, you’ll work with strong European brands in an international scale-up environment. This role is part of a pilot strategic partnership with Loop Earplugs, you will be the voice that makes customers’ day: answering questions, solving problems, and creating moments that make them feel appreciated.

What will you actually do?

• Respond to customer inquiries via email, chat, social, and other channels

• Provide product advice, support with orders, returns, warranties, and troubleshooting

• Act as a brand ambassador in every interaction

• Take ownership of complex cases and proactively find solutions

• Collaborate with internal teams to improve processes and the customer experience

• Share insights and feedback to continuously improve our products and service

No robotic replies. No generic answers. Just genuine conversations that build trust and long-term relationships.

This role suits you if you…

• Are a native English speaker

• Care about people and enjoy helping them

• Are empathetic, emotionally intelligent, and a problem solver

• Think in solutions, not problems

• Work accurately and pay attention to detail

• Thrive in a fast-paced, high-growth environment

• Have customer service experience (sector experience not mandatory)

• Sales or D2C ecommerce experience? Nice to have

Why this is more fun than other customer service jobs

• You get to genuinely help people

• Every conversation matters

• You become the trusted face of the brand

• You contribute to product and service improvements

What we offer 💛

• Breakfast & lunch at the office

• Spanish health insurance

• Free Spanish lessons

• Growth opportunities within weWow

• Monthly events, sports & socials

• Relocation support to settle in Valencia

• And most importantly: an international work environment where you’ll quickly feel at home