Czech Customer Support Consultant - Athens
Do you speak Czech? A new position in Customer Support is opening a new door in your life! Pack your bags for Greece and work in Athens.
We are currently looking for an enthusiastic & communicative Czech Customer Support Consultant. Ready to join your next adventure?
Benefit from a unique opportunity to become customer representative for retail sector, in an excellent working environment.
Now, you can use your language skills and be a part of a dynamic and multicultural team in Greece!
Responsibilities:
- Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Resolve customers’ online store post-sales requests
- Deliver high quality support: provide accurate and complete information by using the right methods/tools
- Manage large amounts of incoming calls & emails
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions
- Identify and assess customers’ needs to achieve satisfaction
Requirements
- Native-level or C1 level in Czech
- At least B2 level in English
- Tech savvy, curious about new technologies
- High School Diploma
- Flexibility to work night shifts/ weekend shifts (if applicable)
- Great communication skills
- Prior customer support experience would be an advantage
Benefits
- Competitive salary (gross salary 1200-1300€)
- 14 salaries per year
- Monthly bonuses
- Relocation support (flight ticket to Greece, 2-week hotel accommodation, assistance finding an apartment, assistance with the Greek authorities paperwork) in case you reside outside of Greece
- Training courses
- First-class ongoing training and career development opportunities
- You will join a multinational market leading call center company
- Work in a vibrant and energetic office with a real team focus
- Multicultural and modern working environment
Only CVs in English will be reviewed