Dutch Customer Support Agent - Fraud & Payments - Lisbon

Are you fluent in Dutch and looking for an exciting remote opportunity in Portugal? We are seeking passionate and dedicated professionals to join our team in Customer Support, Fraud Prevention, and Payments. This role offers a chance to work with a world-renowned tech company, providing top-tier service and innovative solutions, all from the comfort of your home in mainland Portugal. If you're ready to bring your language skills and problem-solving abilities to a dynamic team, we want to hear from you!

Responsibilities:

If you join the team, you would be responsible for the tasks below:

• Handling inbound calls from customers replying to a callback request that we have sent to them is mandatory.
• Specialists perform outbound calls whenever applicable to clarify further information with customers.
• Back office is the core of the role.
• Interaction with payment partners to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, loan and leasing.
• Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation.
• Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution.

Requirements

In order to join the team, you would need to have the requirements below:

• Ability to work quickly and efficiently under deadline pressure.
• Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
• Proven ability to work and make decisions with minimal supervision.
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills. C2 level of Dutch, B2 level of English.
• Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
• Knowledge of SAP is an advantage; otherwise, we can help with that.
• Extraordinary teammate, thriving in an environment where camaraderie matters.

Benefits

• 1200€ gross/month (12 payments, 150 euros are productivity bonus) plus paid accommodation and expenses (water, electricity, Internet, cleaning services)
  or 1459 € gross/month (12 payments per month, 150 euros are productivity bonus) without accommodation and expeses.
• Private health insurance from first day.
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural project
• Work in a diverse environment with people from over 75 nationalities
• We promote inter-company mobility to work at any of our sites around the world
• Equipment provided by the company.
• Relocation package for those candidates willing to work from Lisbon. Accommodation and bills provided by the company in this case.
• Working hours: 8h per day, 5 days per week from 7 am to midnight rotational (some weekends included).